I am in doubts of legitimacy of your post since you just joined and attacking them with 1st post. But I'll give you benefit of the doubt.
It's possible and I'm not doubting you. I'm sure if you harassed them enough they would ban you but it doesn't mean it happened. You could have been banned for many reasons.
If you say you questioned quality, lets see you post what you questioned and what happened, we are ready to listen to you and help you resolve the issue. That's why we are here.
From my experience, it's easy to attack a source when a misunderstanding happens, but hard to resolve the issue when the attacker won't talk reasonably.
I am openly going to tell you I'm bias towards Napsgear, I use their gear at least 2x/year the last 2-3 years and before used them many times. I trust the source and roidtested the gear too.