These questions should always be asked with customer service, our team is always working behind the scene, and at times during the week we may miss threads like this due to obligations else where, in order for us to better serve you, please open a ticket.
Further more, before checkout, you had to click the terms and conditions option as being read, from there you would have seen in the rules where/how this instance you are in may have came about.
READ THE TERMS AND CONDITIONS WITH SHIPPING RULES..
To all other customers and potential customers that may be reading, do NOT ask such sensitive questions in the open about your personal orders. ALWAYS OPEN A TICKET!