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Thread: Anyone else being danced around by Purity ?

  1. #1
    Proficient Brother Paddymac's Avatar
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    Anyone else being danced around by Purity ?

    4th nice size order To these and being talked down to by whoever the arrogant mouthpiece answering their Email. Stop with the lip and send my order. Being told it was shipped 5 days ago and still not even popping in the system. I donít want to hear about Covid, mail carriers work every day, boxes are collected every day. Do your job. Or dont

  2. #2
    VIP gearhead's Avatar
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    Quote Originally Posted by Paddymac View Post
    4th nice size order To these and being talked down to by whoever the arrogant mouthpiece answering their Email. Stop with the lip and send my order. Being told it was shipped 5 days ago and still not even popping in the system. I donít want to hear about Covid, mail carriers work every day, boxes are collected every day. Do your job. Or dont
    bro...i dont know whats up here...but seems you angry at them...you saying it was seized and they reshipped?... probably takes time bro
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  3. #3
    Proficient Brother Paddymac's Avatar
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    No they gave me a tracking number almost a week ago. Tracking my order it has not even gotten to begin itís journey yet. They printed a label but it never arrived at the original post office to begin its delivery. When I question them I get an attitude and am told to ďSimply waitĒ as the post office is behind due to Covid. How can you blame the post office when they have not even got the pack to begin with. I am tired of the snarky responses. If given them damn near 5 grand, treat me with a bit of decency and not like a punk. Simply wait ?? WTF ??

    - - - Updated - - -

    P.S. I am being told it was dropped in a box and due to Covid it has not been picked up yet. There is not a box anywhere that goes a week without being emptied and brought back to the post office for routing, total BS answer,

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    VIP gearhead's Avatar
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    Quote Originally Posted by Paddymac View Post
    No they gave me a tracking number almost a week ago. Tracking my order it has not even gotten to begin itís journey yet. They printed a label but it never arrived at the original post office to begin its delivery. When I question them I get an attitude and am told to ďSimply waitĒ as the post office is behind due to Covid. How can you blame the post office when they have not even got the pack to begin with. I am tired of the snarky responses. If given them damn near 5 grand, treat me with a bit of decency and not like a punk. Simply wait ?? WTF ??
    bro...i cant comment on customer support...they will get to u...but i can say that many are having problems with the post office these days...int and domestic alike...all due to covid for sure...like at least 100 guys posted about packs and issues from different suppliers in the last few months...no defense of psl here, thats up to them and u to resolve....but Factually, covid is causing a ton of post office, shipping and other issues we never experienced before in the industry...
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  5. #5
    VIP gearhead's Avatar
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    Quote Originally Posted by Paddymac View Post

    P.S. I am being told it was dropped in a box and due to Covid it has not been picked up yet. There is not a box anywhere that goes a week without being emptied and brought back to the post office for routing, total BS answer,
    bro why dont you give it at least 4-5 days and see...i wouldnt call BS ...how is it in their favor to not ship to u?...seems bad for them bro, very bad ....probably a time issue and covid shipment speed...a lot slower and big issues with post too
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  6. #6
    EVO V.I.P. ~Vision~'s Avatar
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    Quote Originally Posted by Paddymac View Post
    No they gave me a tracking number almost a week ago. Tracking my order it has not even gotten to begin itís journey yet. They printed a label but it never arrived at the original post office to begin its delivery. When I question them I get an attitude and am told to ďSimply waitĒ as the post office is behind due to Covid. How can you blame the post office when they have not even got the pack to begin with. I am tired of the snarky responses. If given them damn near 5 grand, treat me with a bit of decency and not like a punk. Simply wait ?? WTF ??

    - - - Updated - - -

    P.S. I am being told it was dropped in a box and due to Covid it has not been picked up yet. There is not a box anywhere that goes a week without being emptied and brought back to the post office for routing, total BS answer,

    Slow down... why haven't you reach out to me... I can explain about a few delays. many, many orders where shipped last night and today, there was a delay with stock. we had stock, but waiting on more the mail carriers have been dragging..

    send me an email, send the mods your email and they will give it to me.. I'll take care of this.. look at all the past guys I took care of.. I promise , I'll take care of you, ask any member here..

    I have you each step of the way, I promise... I'll explain the tracking with the label creation..

  7. #7
    Proficient Brother Paddymac's Avatar
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    Slow down ?? Wait 4 or 5 days ?? What are you talking about. I put in an order weeks ago. I got a shipping number a week ago and now itís still not tracking because it never hit a post office. I politely asked for info and customer service got real shitty with me about just wait. Wtf. You guys need to read what I am writing.
    Again, I donít want to keep self praising bullshit but I was Admin at 2 huge boards and been in this game longer than most been alive. Iím no newbie. Just want looking for an answer

  8. #8
    Proficient Brother Paddymac's Avatar
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    Vision I appreciate you brother and I am sorry if I sound like a J/O . I just got hot because of the way the guy answering the email responded.
    Itís not fair to be talked to like your a nobody when you just make an inquiry about something running way late. Again I apologize for bitching but still nothing is on its way after a week of receiving my tracking number

  9. #9
    EVO V.I.P. ~Vision~'s Avatar
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    I see and recognize your frustrations and I fully understand.
    I did not take your words or your tone personal as you were just speaking in the moment, you came back to apologize and that is a reflection with having a very good character. we are only human beings, and we can get caught up in the moment, that's perfectly natural and it's not out of the ordinary.

    I'm almost certain there was some miscommunication with your order, that is no excuse for any of the customer service representatives to speak to you in a negative tone, bear with me and please consider that just maybe they were given false information in which it put them also in the moment.
    there was recently a restock, therefore they may have been notified that your order was being taken care of, in lieu of actually being taken care of at the very moment.
    all warehouses are fully stocked and any pending orders if there is any have been fully processed and dispensed.
    to my knowledge yours is the only one that was brought to my attention openly. I have not received any messages privately regarding delays from customers. this very well could be isolated. with this being said I'm going to give you store credit off of your next future order for any inconvenience that you may have experienced, and I'm going to apologize on behalf of the customer service team. I'm going to personally reach out and get to the bottom of that for you. please, send one of the moderators or the administration your email so they can forward it to me or give them your order ID number so they can give it to me. I believe you almost have enough post counts in which you can private message me..

  10. #10
    Buff Brother ph734k's Avatar
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    Tbh Iíve had the same experience. Whomever answers their emails can be a bit rough around the edges

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