Follow along with the video below to see how to install our site as a web app on your home screen.
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PSL has good service and I like the new ticket system, less members sending messages about email issues.
As V said, our new support ticket system is now the official way to resolve any issues you may have.
However that's not to say you can't come to your friendly PSL representatives if you have a quick question about something. We're always here to help. But anything that should be answered by our orders crew needs to go through our support ticket system. If you have a question and are unsure if it's worthy of a ticket please do not hesitate to reach out to a rep. We may be able to give you a quick answer and if not we'll have you open a support ticket.
It makes it easier for you, and admittedly it makes it easier for us as well.
Sorry I would pm a rep but my post count isn’t high enough....
I placed an order with PSL opened a ticket to let them know my funds were sent. I did not have the Bitcoin transaction number. I included my name, order# the addy I sent the funds to as well as the amount of funds sent. Will this suffice?
How long will my order stay open showing awaiting payment? I would hate for them to cancel it after I paid on 1-21.
Thanks.
open a ticket and ask the support group for help.
Yeah placed my order Friday, says same thing just figured it’s cause of the weekend, so I’m thinking between sometime today and tomorrow it will update.
open a ticket and ask the support group for help.
I had to open a ticket to tell them I had paid. I didn’t want to open a new ticket.
Always use the same ticket to reply, do not make new tickets this will confuse the system and using the same ticket will have a transcript of previous conversations keeping everyone up to date.
I’m using the iOS version of Bitcoin. PSL is asking for my order hash. I can’t seem to locate it. I tried using blockchain but to locate the transaction but I can’t be certain which is the correct hash. Can you give me guidance here?