Ok so you guys sent me a new tracking number with the package being overnight shipping. Thanks for that, one small problem..you guys sent me the wrong test!!! Im extremely dissatisfied atm. Dude help me out please. Ive been a long time customer, what is up with the crappy service lately?
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Ok so you guys sent me a new tracking number with the package being overnight shipping. Thanks for that, one small problem..you guys sent me the wrong test!!! Im extremely dissatisfied atm. Dude help me out please. Ive been a long time customer, what is up with the crappy service lately?
first and foremost I apologize about any inconvenience that you may have experienced. Of course we will make up for this.
If you have been a long-time customer then I'm going to humbly ask you to reevaluate your success ratio with us compared to any slight inconveniences that you may have experienced lately.
Bear in mind that this is retail, there is always going to be human error.. we do everything to the best of our ability to meet the needs of our customers at the same time attempting to exceed their expectations.
If you received the wrong product would you assume that we did this intentionally?
If you personally witnessed the volume of orders that we process everyday you would be astonished on how well orchestrated we operate considering the overwhelming circumstances that are against us.
We appreciate your feedback either way, and please understand that we are simply human beings and once in a while there will be a mix-up, it's not fatal and these are circumstances that can be corrected.
Please take photos of your product and send them to the customer service along with your order ID number.
Advise them that we spoke and I approved a reshipment of the original products.
on behalf of myself and the team you can keep the products that we accidentally sent you as a kind gesture and an apology.
Is there anything else I could assist you with this evening?