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Thread: PSL REPS HELP.!! VISION

  1. #1
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    PSL REPS HELP.!! VISION

    So i sent my payment last month on the 28th or around there. Usa domestic. First payment i made a mistake and put the wrong name. 2nd payment was picked up about a week ago and my tracking number now hasnt updated in 5 days..you guys told me to be patient but its been about 3 weeks now...they said the package was dropped in the post box and waiting for the mailman to come pick it up but that was 5 days ago and still no update..help

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    Cyborg Humanoid Brother Nismo99's Avatar
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    Quote Originally Posted by Newnewnew123 View Post
    So i sent my payment last month on the 28th or around there. Usa domestic. First payment i made a mistake and put the wrong name. 2nd payment was picked up about a week ago and my tracking number now hasnt updated in 5 days..you guys told me to be patient but its been about 3 weeks now...they said the package was dropped in the post box and waiting for the mailman to come pick it up but that was 5 days ago and still no update..help
    Tracking is notoriously horrible with postal services. I've ordered stuff before where the tracking NEVER updated at all. 21 days later the package arrived in y PO box. Be patient and know that PSL will always reship is something is lost after 30 days I believe.

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    I 100% understand that especially with as much as I deal with shipping and mail in general due to my job. However, I've never had this happen from PSL before. I trust them 100% I'd just like to get to the bottom of it! I sure do hope they will reship if nothing updates...i know they don't if it is worldwide but usa domestic hopefully is a different story..like i said, ive never had this happen with PSL, hopefully it was seized or something like that.

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    VIP gearhead's Avatar
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    bro post office steals packs, loses packs...etc...did u hit up psl via their support email?
    #1 SARMS provider in the world - SARMS1.com --- MODERATOR APPROVED



    Want to know Source info? Check Approved Sources section on Evo!

  5. #5
    PuritySourceLabs Team Supervisor ~Vision~'s Avatar
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    Quote Originally Posted by Newnewnew123 View Post
    So i sent my payment last month on the 28th or around there. Usa domestic. First payment i made a mistake and put the wrong name. 2nd payment was picked up about a week ago and my tracking number now hasnt updated in 5 days..you guys told me to be patient but its been about 3 weeks now...they said the package was dropped in the post box and waiting for the mailman to come pick it up but that was 5 days ago and still no update..help
    You said the funds were picked up about a week ago, so I take it that the first payment was delayed due to an error on your end..
    if funds have been picked up and the package has been created "label created", please allow the transfer stations to make their slow updates... do are on point and others are off my a long shot...

    either way, you're in great hands man!!!!!!!!!!! give it a few more days, and stop checking tracking, that put its on the radar... give it time!
    *EVO APPROVED SOURCE*-Puritysourcelabs*
    PSL- Team Supervisor
    For questions or concerns you may contact me via PM (Click here)
    For direct store access click the banner below

    Get in touch with PSL Rep's NOW..ONLY HERE - THIS IS WHERE WE ARE - RIGHT HERE!!!! <- User friendly Thread

  6. #6
    Purity Source Labs Representative Stugatz's Avatar
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    Quote Originally Posted by ~Vision~ View Post
    You said the funds were picked up about a week ago, so I take it that the first payment was delayed due to an error on your end..
    if funds have been picked up and the package has been created "label created", please allow the transfer stations to make their slow updates... do are on point and others are off my a long shot...

    either way, you're in great hands man!!!!!!!!!!! give it a few more days, and stop checking tracking, that put its on the radar... give it time!
    Precisely. You say "you guys told me to be patient but its been about 3 weeks now" as if PSL has been dicking around and not sending your order. You made an error on payment, and we were unable to pick it up. You can't count that as a delay on PSL's part. If the funds were picked up about a week ago, then it's been about a week that you've been waiting as the timeline starts when you made the payment correctly.

    Now onto tracking. Like everyone said...tracking is a joke. 5 days is wayyy too soon to get concerned about tracking updates. If tracking says LABEL CREATED, NOT YET IN OUR SYSTEM, then that means the items were dropped off at the post office to be sent out, and tracking labels have been created and placed on the packages. At this point they are at the post office waiting to be scanned and sent out. PSL did their part, now you just have to wait at the mercy of the carrier service.

    ***Keep in mind what time of year it is. We are nearing Christmas and people are ordering shit online like crazy. This is why PSL shuts down during the month of December. Too much bullshit with shipping. This is the time of year when all the PSL crew meets up in Vegas and buys ourselves some cocaine and a girlfriend for the week . I guarantee you the post office is backed up which is why it might still be sitting their waiting for its turn to be sent out.

    I sure do hope they will reship if nothing updates...i know they don't if it is worldwide but usa domestic hopefully is a different story


    PSL WILL re-ship any international or domestic order with proof of seizure or if it does not arrive within 30 days. As per THIS POLICY (LINK).

    Don't worry you are covered.

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  7. #7
    EVO V.I.P. P0N's Avatar
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    PSL is solid

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    Ok so you guys sent me a new tracking number with the package being overnight shipping. Thanks for that, one small problem..you guys sent me the wrong test!!! Im extremely dissatisfied atm. Dude help me out please. Ive been a long time customer, what is up with the crappy service lately?

    - - - Updated - - -

    Quote Originally Posted by ~Vision~ View Post
    You said the funds were picked up about a week ago, so I take it that the first payment was delayed due to an error on your end..
    if funds have been picked up and the package has been created "label created", please allow the transfer stations to make their slow updates... do are on point and others are off my a long shot...

    either way, you're in great hands man!!!!!!!!!!! give it a few more days, and stop checking tracking, that put its on the radar... give it time!
    Ok so you guys sent me a new tracking number with the package being overnight shipping. Thanks for that, one small problem..you guys sent me the wrong test!!! Im extremely dissatisfied atm. Dude help me out please. Ive been a long time customer, what is up with the crappy service lately?

  9. #9
    PuritySourceLabs Team Supervisor ~Vision~'s Avatar
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    Quote Originally Posted by Newnewnew123 View Post
    Ok so you guys sent me a new tracking number with the package being overnight shipping. Thanks for that, one small problem..you guys sent me the wrong test!!! Im extremely dissatisfied atm. Dude help me out please. Ive been a long time customer, what is up with the crappy service lately?

    - - - Updated - - -



    Ok so you guys sent me a new tracking number with the package being overnight shipping. Thanks for that, one small problem..you guys sent me the wrong test!!! Im extremely dissatisfied atm. Dude help me out please. Ive been a long time customer, what is up with the crappy service lately?
    first and foremost I apologize about any inconvenience that you may have experienced. Of course we will make up for this.
    If you have been a long-time customer then I'm going to humbly ask you to reevaluate your success ratio with us compared to any slight inconveniences that you may have experienced lately.
    Bear in mind that this is retail, there is always going to be human error.. we do everything to the best of our ability to meet the needs of our customers at the same time attempting to exceed their expectations.
    If you received the wrong product would you assume that we did this intentionally?
    If you personally witnessed the volume of orders that we process everyday you would be astonished on how well orchestrated we operate considering the overwhelming circumstances that are against us.

    We appreciate your feedback either way, and please understand that we are simply human beings and once in a while there will be a mix-up, it's not fatal and these are circumstances that can be corrected.

    Please take photos of your product and send them to the customer service along with your order ID number.
    Advise them that we spoke and I approved a reshipment of the original products.
    on behalf of myself and the team you can keep the products that we accidentally sent you as a kind gesture and an apology.

    Is there anything else I could assist you with this evening?
    *EVO APPROVED SOURCE*-Puritysourcelabs*
    PSL- Team Supervisor
    For questions or concerns you may contact me via PM (Click here)
    For direct store access click the banner below

    Get in touch with PSL Rep's NOW..ONLY HERE - THIS IS WHERE WE ARE - RIGHT HERE!!!! <- User friendly Thread

  10. #10
    Moderator stevesmi's Avatar
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    ^^^ now that is great customer service.
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