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Thread: Psl ticket system

  1. #1
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    Psl ticket system

    Anyone having trouble w/ the message/ticket system? They asked me to send a screenshot of something, I have it no problem but can't send it. I get a security error that says I can't send files with jpg extensions, so I tried png, same thing. These are two of the compatible file types listed on the site. Help! Lol I can't complete my order w/o answering their request.

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    Quote Originally Posted by diver62 View Post
    Anyone having trouble w/ the message/ticket system? They asked me to send a screenshot of something, I have it no problem but can't send it. I get a security error that says I can't send files with jpg extensions, so I tried png, same thing. These are two of the compatible file types listed on the site. Help! Lol I can't complete my order w/o answering their request.
    This is the second instance I have heard of this happening, so far everyone else has been having success, but hearing this for a second time sounds like there could be a glitch in the system that needs to be ironed out.
    Please open a ticket again advising the customer service in regards to your instance, advise them word for word everything you just said here that you are receiving an error message and that you are unable to send the files.
    Please send this ticket in as soon as possible and advise me when you do, give me a copy of your ticket ID number only.. it's okay to post it here just the ticket ID number only. No screenshots of it or anything can you please manually type it.. this way if the issue persists I can manually have them look into it..
    Need help? Open support ticket
    Here's how ::CLICK HERE::



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    241549

    I had already explained prior to this thread in the original help ticket, is that OK? Or do I definitely need a fresh ticket? I had done it this way because of the advise to not open multiple tickets. Also if you could help out w/ the other issue in this ticket id appreciate it greatly, (I donít have enough posts to DM yet) I triple checked my work on this order and Iíve done it right.... Lmk what to do please, thanks.

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    Quote Originally Posted by diver62 View Post
    241549

    I had already explained prior to this thread in the original help ticket, is that OK? Or do I definitely need a fresh ticket? I had done it this way because of the advise to not open multiple tickets. Also if you could help out w/ the other issue in this ticket id appreciate it greatly, (I donít have enough posts to DM yet) I triple checked my work on this order and Iíve done it right.... Lmk what to do please, thanks.
    Im sending this over as we speak... Use same ticket, do not make a new one, it will confuse everyone, old ticket will have transcript of convo therefore you and them have a history log and where you stand..
    I'm getting the ticket info passed along as we speak, I will do everything in my power to correct this issue for you...
    Need help? Open support ticket
    Here's how ::CLICK HERE::



    Domestic and International shipping, best rates, many NEW products
    Online store - www.PuritySourceLabs.ru
    For ALL order issues open a TICKET ::HERE::

    Full line of AAS orals/oils/HGH/SARMS/HGH and more


  5. #5
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    what browser are you using?
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    You can't have my body, but I'll tell you where to find all my tools -> Purity Source Labs

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    Tried Chrome and Safari for browsers, Apple Tablet and Android cell for devices.

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    I was the other person that had issues. My finally just magically went through after 8 times trying to send it. I also figured out you can't Just attach the picture. You need to type something in message as well.

  8. #8
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    Quote Originally Posted by debonora View Post
    I was the other person that had issues. My finally just magically went through after 8 times trying to send it. I also figured out you can't Just attach the picture. You need to type something in message as well.
    yes and the file needs to be smaller, people have the settings on their devises to take a certain size pic, this needs to be adjusted, because the file is simply to large to see..
    Need help? Open support ticket
    Here's how ::CLICK HERE::



    Domestic and International shipping, best rates, many NEW products
    Online store - www.PuritySourceLabs.ru
    For ALL order issues open a TICKET ::HERE::

    Full line of AAS orals/oils/HGH/SARMS/HGH and more


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