Folks,
I placed on order for some gear on the 22nd of February and my package arrived at my local post office on the 11th of March. I visted the Post Office to inquiry and they claim the package was promptly returned to the sender since they were unable to verify the P.O Box that it was shipped to. PSL claims they sent it to the correct P.O. Box and refuse to resend the gear I paid for. I have confirmed that the P.O. Box I provided in my shipping address is correct and that I am the owner of it. Please refer to the attached images.
Cited directly from their Resend Policy on their website: 2. RESEND POLICY APPLIES ONLY WHEN PROOF OF SEIZURE IS PROVIDED (SEIZURE LETTER OR TRACKING INFORMATION)
In an earlier thread, Vision claims that in these cases, the package is returned to the sender if it is held too long. I went to the Post Office the same day I recieved the alert and by the time I got there, it had already been carried out.
Tracking information clearly shows that the package did arrive at the post office and was promptly shipped back to the sender. I've already sent a reply to PSL asking them to resend to a new address and honor their policy. For a first time customer that paid for domestic shipping, this is a terrible customer experience. I would like a PSL rep to speak to me directly and come to an acceptable compromise to this situation.
The error is clearly from USPS and PSL should be held accountable even if they did not cause the error. This is considered good customer care.
Any assistance is appreciated.
I placed on order for some gear on the 22nd of February and my package arrived at my local post office on the 11th of March. I visted the Post Office to inquiry and they claim the package was promptly returned to the sender since they were unable to verify the P.O Box that it was shipped to. PSL claims they sent it to the correct P.O. Box and refuse to resend the gear I paid for. I have confirmed that the P.O. Box I provided in my shipping address is correct and that I am the owner of it. Please refer to the attached images.
Cited directly from their Resend Policy on their website: 2. RESEND POLICY APPLIES ONLY WHEN PROOF OF SEIZURE IS PROVIDED (SEIZURE LETTER OR TRACKING INFORMATION)
In an earlier thread, Vision claims that in these cases, the package is returned to the sender if it is held too long. I went to the Post Office the same day I recieved the alert and by the time I got there, it had already been carried out.
Tracking information clearly shows that the package did arrive at the post office and was promptly shipped back to the sender. I've already sent a reply to PSL asking them to resend to a new address and honor their policy. For a first time customer that paid for domestic shipping, this is a terrible customer experience. I would like a PSL rep to speak to me directly and come to an acceptable compromise to this situation.
The error is clearly from USPS and PSL should be held accountable even if they did not cause the error. This is considered good customer care.
Any assistance is appreciated.