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Thread: puritysourcelabs PSL smashed vials

  1. #1
    Newbie Brother
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    puritysourcelabs PSL smashed vials

    I ordered from PSL and their products just now got to me after a month. I ordered international and thought for sure it was seized.
    After I got it I opened the package up and the vials were smashed. I blame them for not packing it right. Should have been more bubble wrap. How do I get a reship?

  2. #2
    Moderator Mobster's Avatar
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    Have you... stick with me here... tried contacting them and asking?

  3. #3
    Moderator dylangemelli's Avatar
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    you need to contact them or a rep, which there are an abundance of on the forum. There was no need to post this unless you were not getting the proper help, which I cant see happening




  4. #4
    EVO V.I.P.
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    You should be contacting them direct or at least contacting reps about this.






  5. #5
    EVO V.I.P. ~Vision~'s Avatar
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    Quote Originally Posted by JHonathan View Post
    I ordered from PSL and their products just now got to me after a month. I ordered international and thought for sure it was seized.
    After I got it I opened the package up and the vials were smashed. I blame them for not packing it right. Should have been more bubble wrap. How do I get a reship?
    We are sorry to hear about this instance, and we deeply apologize for any inconveniences that you may be experiencing.
    Please bear in mind that we are not responsible for how the mail is handled, adding more supposed bubble wrap would not protect the items anymore.
    Massive packages are thrown on top of one another, if you could bear witness on how the mail Carrier services handle their packages you would be very disappointed.
    However, we do encourage our customers to work with us this way we can find an easy resolution for everyone.
    Have you taken photos of the product and the packaging and sent it to the customer?
    That would be my suggestion..

    Keep in mind if there was any delay, or damage please consider the time of year that you place the order. The busiest time of year for mail carriers.

    :: Please submit photos to customer service along with you order ID confirmation number::
    Last edited by ~Vision~; 01-10-2022 at 11:08 PM. Reason: Please submit photos to customer service
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  6. #6
    EVO V.I.P. Jabronie's Avatar
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    As an employee of the biggest e commerce company, you don't want to see how your shit gets handled. Imagine food being prepped at a fast food joint.

  7. #7
    NPC Champion Npcclassicphysique champ's Avatar
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    Post office can break it, dont be surprised, I've had smashed vials from post office.

  8. #8
    V.I.P. ceo's Avatar
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    bros post office can smash packs

  9. #9
    Advanced Cyborg Brother ROIDDERS's Avatar
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    psl is not the post office, post smashed it

  10. #10
    Top 5 Jr. USA Lt/hvy weight Quadsweep's Avatar
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    PSL didnt smash anything, postal delivery smashed it.
    www.needtobuildmuscle.com sponsored athlete!!!

    In the final arena, there will be no judges, only witnesses to my greatness!

    The weak suffer what they must. The strong endure what they will.

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