Suspended A note to all our valued friends in the EVO community

[SILVERBACK LABS]

Hey brothers and sisters of the EVO community, hope we are all doing well and smashing our goals - there is nothing we enjoy more then seeing people doing well and feeling great, it’s the most rewarding part of what we do in the EVO community, and although this is a business we have been a part of the community for years as one of the boys, there are numerous veteran and VIP members who can verify this. We have been a part of the community for years before starting this lab



Silverback Labs is a lab that values customer service, fast response times and even faster delivery of our products.

Over the past couple of days we have been absolutely overwhelmed with messages and orders. We want to apologise to all who are waiting for a reply or tracking. We are working around the clock to reply and get your orders express shipped on their way to you my dear brothers and sisters.


We want to assure you that our core value of premium customer service has not changed. Please we ask that you bear with us for a short time while we increase our team and keep refining our processes in response to the demand.

 

[Pigsy]

Hey brothers and sisters of the EVO community, hope we are all doing well and smashing our goals - there is nothing we enjoy more then seeing people doing well and feeling great, it’s the most rewarding part of what we do in the EVO community, and although this is a business we have been a part of the community for years as one of the boys, there are numerous veteran and VIP members who can verify this. We have been a part of the community for years before starting this lab



Silverback Labs is a lab that values customer service, fast response times and even faster delivery of our products.

Over the past couple of days we have been absolutely overwhelmed with messages and orders. We want to apologise to all who are waiting for a reply or tracking. We are working around the clock to reply and get your orders express shipped on their way to you my dear brothers and sisters.


We want to assure you that our core value of premium customer service has not changed. Please we ask that you bear with us for a short time while we increase our team and keep refining our processes in response to the demand.

Good post, letting all know what's going on. Great to see

 

[Aussiebrah]

Good on you guys for keep the community informed with your situation. It is a very good problem to have. I am sure you’ll get even more business now with being very transparent.

 

[BigBoyLabs]

Hey brothers and sisters of the EVO community, hope we are all doing well and smashing our goals - there is nothing we enjoy more then seeing people doing well and feeling great, it’s the most rewarding part of what we do in the EVO community, and although this is a business we have been a part of the community for years as one of the boys, there are numerous veteran and VIP members who can verify this. We have been a part of the community for years before starting this lab



Silverback Labs is a lab that values customer service, fast response times and even faster delivery of our products.

Over the past couple of days we have been absolutely overwhelmed with messages and orders. We want to apologise to all who are waiting for a reply or tracking. We are working around the clock to reply and get your orders express shipped on their way to you my dear brothers and sisters.


We want to assure you that our core value of premium customer service has not changed. Please we ask that you bear with us for a short time while we increase our team and keep refining our processes in response to the demand.

Good stuff boys. Clear, honest and open communication reflects very well on the operation you are running!

 

[Yuri]

Silverback is the man, even making this post to keep everyone in the loop

Personally I don’t think any apologies is required, your not running a pizza shop so as far as I’m concerned your OPSEC and due diligence to your safety when busy is more important then a touchdown in 24 hours

 

[Grumpy]

Thanks for keeping us updated just shows he cares about his customers

 

[coolguy77711]

Brilliant post brother. I don't think there's a single person that wouldn't understand

 

[srlkla]

Informative and up-to-date information
Totally understandable when you have the reputation you guy's have.

 

[Abolone]

Simply why your the best

 

[bigpharma]

Hey brothers and sisters of the EVO community, hope we are all doing well and smashing our goals - there is nothing we enjoy more then seeing people doing well and feeling great, it’s the most rewarding part of what we do in the EVO community, and although this is a business we have been a part of the community for years as one of the boys, there are numerous veteran and VIP members who can verify this. We have been a part of the community for years before starting this lab



Silverback Labs is a lab that values customer service, fast response times and even faster delivery of our products.

Over the past couple of days we have been absolutely overwhelmed with messages and orders. We want to apologise to all who are waiting for a reply or tracking. We are working around the clock to reply and get your orders express shipped on their way to you my dear brothers and sisters.


We want to assure you that our core value of premium customer service has not changed. Please we ask that you bear with us for a short time while we increase our team and keep refining our processes in response to the demand.

honesty and transparency is the key, you need to think about your operation and getting in some helping hands, team work makes the dream work my brother.

 

[Noah Wixx]

The fact you took the time to address the community shows how much you care about the community and the customers you serve in it.

This shows alot about your character and integrity brother much appreciated for posting this.

 

[SILVERBACK LABS]

The fact you took the time to address the community shows how much you care about the community and the customers you serve in it.

This shows alot about your character and integrity brother much appreciated for posting this.

Thank you brother, for op sec reasons I can't publicly reveal who I am but have always had alot of respect for you, your kind words are much appreciated brother love your log, been sick with a lung infection past month so havnt been able to train but can't wait to get back into my log and supporting everyone else when I'm well enough, it's been a rough run lately and miss really getting amongst the logs, EVO really is such a great community!

Arrangements have been made and we are taking on new staff to cope with demand and optimise our processes to be more efficient then ever

Much love brother

 

[HybridLabs]

You the man @SILVERBACK LABS

Great vendor for the evo community

 

[Hstar]

Great post keep up the awesome work brother

 

[Noah Wixx]

Thank you brother, for op sec reasons I can't publicly reveal who I am but have always had alot of respect for you, your kind words are much appreciated brother love your log, been sick with a lung infection past month so havnt been able to train but can't wait to get back into my log and supporting everyone else when I'm well enough, it's been a rough run lately and miss really getting amongst the logs, EVO really is such a great community!

Arrangements have been made and we are taking on new staff to cope with demand and optimise our processes to be more efficient then ever

Much love brother

I completely get it brother nor would I ever ask for you to reveal anything about yourself, I understand completely how this goes and the extreme safety percussions you need in place to contiune providing the excellence that you do for this community.

Just know I appreciate your constant support of my journey and the countless others you support as well brother.

Always got much love, appreciation and respect for you brother. I am humbled and honored knowing I could make an impact, it always makes me feel happy when someone tells me my log has impacted them, it's why I do what I do brother

I know you will come back better and stronger than before once you heal up, no doubt about it

You are doing great and making the right moves to better aid the community and that is what it is all about, you got my support

 

[TeeGee]

This is what separates the great from the good !

Complete transparency and keeping everyone in the loop so there is no need for panic.

@SILVERBACK LABS you are a true act of class

 

[Evo Genetics Pharma]

Very very nice @SILVERBACK LABS you are a absolute legend

 

[TheOne1]

Hey brothers and sisters of the EVO community, hope we are all doing well and smashing our goals - there is nothing we enjoy more then seeing people doing well and feeling great, it’s the most rewarding part of what we do in the EVO community, and although this is a business we have been a part of the community for years as one of the boys, there are numerous veteran and VIP members who can verify this. We have been a part of the community for years before starting this lab



Silverback Labs is a lab that values customer service, fast response times and even faster delivery of our products.

Over the past couple of days we have been absolutely overwhelmed with messages and orders. We want to apologise to all who are waiting for a reply or tracking. We are working around the clock to reply and get your orders express shipped on their way to you my dear brothers and sisters.


We want to assure you that our core value of premium customer service has not changed. Please we ask that you bear with us for a short time while we increase our team and keep refining our processes in response to the demand.

Quality products, great communication and customer service with so many people coming out to reinforce this very sentiment is a huge vote of confidence in @SILVERBACK LABS business

Too many people expect you to be available 24hrs a day 7 days a week, and just because you have been to so long, doesn’t mean you need to burn yourself out to sustain it.

The more I’ve purchased from quality vendors, the more patience I have because I know they will come thru.

Just an idea, I’ve seen it with other vendors, perhaps outlining a clear policy around when to expect tracking (how many days after the payment?) and how many days after to request a follow up. It would give customers clearer instructions and also a little extra leeway for yourself to manage the volumes?

 

[Seventieschild]

Your dedication and devotion to our community is invaluable,can confirm Silverbacklabs has been one of us brothers for a long long time before the labs inception,once a legend,always a legend.

 

[Nutcase22]

I ordered off these guys over a week ago. $1400 worth and been promised my orders would be sent Friday, then Monday. And now only getting one reply since Saturday night. He said he would refund but hasn’t replied in over 24houes ago.
Poor effort as I’ve bought before and he’s been really nice and easy to work with. These orders have been an absolute nightmare.
Im being ignored ignored and want my money back brother before it’s gets out of hand