Ugfreak.to screwed up my order

[Quadsweep]

We're very sorry if we've screwed your order, by forgetting an item. It sure doesn't happen a lot, but our goal is to always make sure it doesn't happen. But of course, we understand our workers are human beings and can make mistake. We're always happy to take care of it. However, suggesting that we would "jip"you out a vial of Test makes no sense. To suggest such is quite disappointing, because obviously if it happened, it's a mistake. We usually never tell customers such things, unless we're 100% sure because we got some proof. So I'd love to see the message exchange you've had on our website, to look into whether this happened, because it's unlikely we ever said that. Please do send me a PM with your order ID, so I can see the conversation. Thank you.

And thank you everyone for your great backup! We appreciate this community a lot.

100% we got your back!

 

[ballin2504]

Everyone makes mistakes we are all human. But they have been around for a good while and knows what it takes to stay as a reputable company. Glad to see you were taken care of. UGFREAK stand behind their company and name.

 

[Topps_Baseball88]

We're very sorry if we've screwed your order, by forgetting an item. It sure doesn't happen a lot, but our goal is to always make sure it doesn't happen. But of course, we understand our workers are human beings and can make mistake. We're always happy to take care of it. However, suggesting that we would "jip"you out a vial of Test makes no sense. To suggest such is quite disappointing, because obviously if it happened, it's a mistake. We usually never tell customers such things, unless we're 100% sure because we got some proof. So I'd love to see the message exchange you've had on our website, to look into whether this happened, because it's unlikely we ever said that. Please do send me a PM with your order ID, so I can see the conversation. Thank you.

And thank you everyone for your great backup! We appreciate this community a lot.

I second that and agree with Quadsweep we 100% always got you and stand by you.

 

[RoySimpson]

Our approved sources are the real deal!!