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More than likely the emails are getting into their spam.. you can email Erika direct, who is the head of customer service... [email protected] because they are on top of everything.. if you have any other trouble, pm me for help but try this emailiHas anyone had issues with umbrella not answering emails or calls in regards to bad products? I ordered several different components with the new poly cells that were full of black impurities. Now I’m stuck with several Hundred Dollars of products that can’t be used. I thought umbrella was supposed to have best products and services
Also, I think the poly cell has a unique solvent characteristic that sometimes it starts to dissolve plastic or lettering that is on the dropper and that is what gets into the solution. They are working on finding white dropper heads but those are a bit more difficult to find from what i understandHas anyone had issues with umbrella not answering emails or calls in regards to bad products? I ordered several different components with the new poly cells that were full of black impurities. Now I’m stuck with several Hundred Dollars of products that can’t be used. I thought umbrella was supposed to have best products and services
I agreethey have 100% great customer service man. i'm sure whatever the issue is will get resolved.