Recent content by Bee13

Good morning! I have emailed multiple times and left 3 voice mails.

I'm in the US on the east coast. I've purchased from them many many times in the past and this is the first issue I've really had with an order. B

Good evening, I placed an order with Umbrella back on 28 Nov for their black friday sale and the order has been in "processing" ever since. I'm a fairly frequent customer and have never had an order stay in processing for more than a couple days before it ships. I have emailed them multiple...

I was able to place a quick order and just get to the bitcoin payment so I could get an order # which I PM'd to Jason. My account still doesn't show any credit outside of the initial credit I earned from the cancelled order. I'm hoping Jason can help there! I appreciate everyone's help with...

Unfortunately I have not heard back from anyone yet. I still don't have any account credit that I can use other than what I earned with the first purchase that got cancelled. I'm just trying to get the credit ironed out so I can use that to make a new purchase that's in stock. Thanks for...

That worked! Thank you! Jason actually PM'd me initially but I couldn't respond due to that 50 post limitation, but I was able to respond to him now. Much appreciated!

Also, I would love to do this via private message but the site won't allow me to reply or send private messages until I have 50 posts :( Which I might get there soon working through this with you! LOL

Hi Jason, Thanks so much but I don't see any credit on my account to use when I go to checkout. It only gives me the normal pay options. When I look at my account I don't see any credits of any kind. This is what Support told me so I am not seeing how I can use any credit: If there is no...

Thanks Jason! I did hear back from support this morning that the "semi-shipped" email was a mistake and that I needed to wait a few days for "upper management" to let them know what products are in stock then my credit has to be "manually" applied once I place a new order. Once I place a new...

Done! Appreciate all the help here from everyone! Thanks so much!

Thank you!! - - - Updated - - - Good evening! I've had a ticket in with site since 5 days after the order was paid/processing when I asked for tracking information. I was told it was out of stock and I would get a credit then I got an email about a "semi-shipment" but my order shows...

Thanks everyone! I appreciate to positive responses and willingness to help! I just want to get it ironed out so I can finally get my first order from them. Happy to provide any info to the reps they need to get this ironed out.

According to my account and my email the bitcoin was paid and accepted on 20 Feb the day after my order. It was in Paid/Processing status for over a week then I got the email below: Unfortunately, we have been informed that the ordered products are out of stock, you received a credit for your...

Thanks Steve! I have not reached out to Richard. I tried to send him a message but it said I needed to have 50 posts before I could send any private messages. I checked my account and I still don't have a credit and no one has responded to my questions on the open ticket I have. I'm a tad...

Good Morning, I am a first time customer of Naps and I placed an order back on 19 Feb paid for via Bitcoin/CashApp. I got the email stating that my order was in shipping status and that it would take up to 5 business days to receive the tracking information. I waited the 5 days then opened a...