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  1. T

    Request Refund from napsgear

    Today I finally got a refund in credits, I'm happy I got a refund but waiting 80 some days to have to reorder really is disappointing. Going to see if ording domestic avoids all these shipping headaches. Thank you Jason for helping.
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    Request Refund from napsgear

    Just submitted another ticket to support...
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    Request Refund from napsgear

    We are now at 75 days with no reply from upper management which was submitted to them 3 days ago, no refund, no compensation and obviously no package. I'm not mad I just want my refund so I can get what I need I get you should order ahead of time but having to order half a year in advance is a...
  4. T

    Request Refund from napsgear

    I'll resend but that's because it's the same order you tried helping with over a month ago I'll resend it
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    Request Refund from napsgear

    Yes senders fault but in the end the seller is responsible for taking care of the mistakes that the brands they choose to sponsor and promote make on their platform.
  6. Screenshot_2025-05-31-19-33-53-889.webp

    Screenshot_2025-05-31-19-33-53-889.webp

  7. T

    Request Refund from napsgear

    It's not that the shipping is slow it's they never put postage on my package so as you can see in the tracking image after all this time the post office wont deliver the package. So if reshipped this is the 3rd time for the same order.
  8. T

    Request Refund from napsgear

    I'm not mad I just want refund credits so I can actually get what I need. Ordered over 70 days ago for summer supplies and now still waisting time.
  9. T

    Request Refund from napsgear

    I get that but even in that situation eBay takes accountability and makes things right because "their seller" messed up.
  10. T

    Request Refund from napsgear

    Right but naps handles the disputes when your package doesn't get delivered I don't contact dragon pharma lol
  11. T

    Request Refund from napsgear

    Dragon pharma, I just want to get refunded so I can order domestic instead of international and not deal with this bs
  12. T

    Request Refund from napsgear

    It also shows in the image I attached.
  13. T

    Request Refund from napsgear

    Placed order after 30 days of no update on tracking I was notified package was reshipped another 30 days passed and it got to USA another 11 days (day 71) tracking updated that the seller did not put postage on the package and that it would not be delivered.
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    Request Refund from napsgear

    After 30 days no updates and was reshipped now at 70 days of waiting tacking says seller messed up postage and package will not be delivered and to contact seller for refund, naps email support has been no help at all so posting here to try and get this resolved. Naps has been reliable in the...
  15. Screenshot_2025-05-31-03-12-42-450.webp

    Screenshot_2025-05-31-03-12-42-450.webp

  16. T

    Napsgear Issue

    After 30 days no updates and was reshipped now at 70 days of waiting tacking says seller messed up postage and package will not be delivered and to contact seller for refund, naps email support has been no help at all so posting here to try and get this resolved. Naps has been reliable in the...
  17. T

    Napsgear NapsGear - Live Q & A With Fellow Customers

    IV used naps a long time but my passed 2 orders have had to be shipped 2 times and I'm approaching 50 days with no shipping updates. Used to get the same stuff in 5 days, what the heck happend???
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