UGFreak Banned Me for Asking About My Missing Reshipment

[sulei00]

I ordered from @ugfreak and had to ask about a reshipment because it went over 10 days without any tracking update or tracking code at all. Instead of helping, they claimed my address was “wrong” even though it’s a completely valid address that’s easily found on Google Maps. I even provided a second address to make things easier. After waiting another 6 days with no updates, I politely emailed again just to check in — and suddenly my IP got banned from their site entirely. No explanation, no support, just blocked for asking about an order that never updated. Pretty disappointing experience and terrible customer service.
you may see the failed order attempt in my previous post. they agreed on reshipping and this is how the story concluded i suppose.

 

[LevButlerov]

I ordered from @ugfreak and had to ask about a reshipment because it went over 10 days without any tracking update or tracking code at all. Instead of helping, they claimed my address was “wrong” even though it’s a completely valid address that’s easily found on Google Maps. I even provided a second address to make things easier. After waiting another 6 days with no updates, I politely emailed again just to check in — and suddenly my IP got banned from their site entirely. No explanation, no support, just blocked for asking about an order that never updated. Pretty disappointing experience and terrible customer service.
you may see the failed order attempt in my previous post. they agreed on reshipping and this is how the story concluded i suppose.

I dont think they banned you @sulei00 i answered you here below, they have anti ddos up and you probably blocked @ugfreak @Quadsweep
https://www.evolutionary.org/forums...world-reviews-and-feedback.89458/post-2071550

IP banned? I think you're mistaken @sulei00 they have anti ddos on it looks like maybe your IP blocked overall
did you email them?
going to tag @Quadsweep @ugfreak

 

[Quadsweep]

I ordered from @ugfreak and had to ask about a reshipment because it went over 10 days without any tracking update or tracking code at all. Instead of helping, they claimed my address was “wrong” even though it’s a completely valid address that’s easily found on Google Maps. I even provided a second address to make things easier. After waiting another 6 days with no updates, I politely emailed again just to check in — and suddenly my IP got banned from their site entirely. No explanation, no support, just blocked for asking about an order that never updated. Pretty disappointing experience and terrible customer service.
you may see the failed order attempt in my previous post. they agreed on reshipping and this is how the story concluded i suppose.

This is the first I have heard about this. you made no effort to reach out to one of the reps on here even though you posted a thread and another post about this. in the future reach out to a rep, that is why we are here.

you didn't get IP banned man. that literally makes no sense lol. why don't you PM me your order # and let me find out what is going on before we jump to conclusions

 

[ceo]

I ordered from @ugfreak and had to ask about a reshipment because it went over 10 days without any tracking update or tracking code at all. Instead of helping, they claimed my address was “wrong” even though it’s a completely valid address that’s easily found on Google Maps. I even provided a second address to make things easier. After waiting another 6 days with no updates, I politely emailed again just to check in — and suddenly my IP got banned from their site entirely. No explanation, no support, just blocked for asking about an order that never updated. Pretty disappointing experience and terrible customer service.
you may see the failed order attempt in my previous post. they agreed on reshipping and this is how the story concluded i suppose.

Bros, I don't think you can ban someone from a website that doesn't even make any sense.

 

[Mobster]

So the IP wasn't banned.

 

[Ulter]

I ordered from @ugfreak and had to ask about a reshipment because it went over 10 days without any tracking update or tracking code at all. Instead of helping, they claimed my address was “wrong” even though it’s a completely valid address that’s easily found on Google Maps. I even provided a second address to make things easier. After waiting another 6 days with no updates, I politely emailed again just to check in — and suddenly my IP got banned from their site entirely. No explanation, no support, just blocked for asking about an order that never updated. Pretty disappointing experience and terrible customer service.
you may see the failed order attempt in my previous post. they agreed on reshipping and this is how the story concluded i suppose.

You need to reach out to their rep, Quad, and he will figure out what's going on. You didn't get banned. Try a different computer or different browser. I bet you it'll work.

 

[ROIDDERS]

why would a source ban you for asking questions? that isn't the way it works lol. you simply got your IP blocked cause of a spam blocker that all websites have like this IMO.. it was a mistake, the site thought you were a bot. reboot your computer and try again and i bet it works

 

[2Thick]

I ordered from @ugfreak and had to ask about a reshipment because it went over 10 days without any tracking update or tracking code at all. Instead of helping, they claimed my address was “wrong” even though it’s a completely valid address that’s easily found on Google Maps. I even provided a second address to make things easier. After waiting another 6 days with no updates, I politely emailed again just to check in — and suddenly my IP got banned from their site entirely. No explanation, no support, just blocked for asking about an order that never updated. Pretty disappointing experience and terrible customer service.
you may see the failed order attempt in my previous post. they agreed on reshipping and this is how the story concluded i suppose.

I would like to see you actually get in touch with them and have a talk with their reps and their customer service. It seems like we're not getting the full story. I hope you can follow up.

 

[Mobster]

Mistake on the members part and NOT a ban. Almost all busy and so popular sites now do the human verification thing. Ditto anti-DOS software

 

[sulei00]

You need to reach out to their rep, Quad, and he will figure out what's going on. You didn't get banned. Try a different computer or different browser. I bet you it'll work.

tried a different device and a different internet. nothing changed.

I would like to see you actually get in touch with them and have a talk with their reps and their customer service. It seems like we're not getting the full story. I hope you can follow up.

the support guy just ghosts me cuz apparently asking if everything is alright 10 days after the promised reshipping is too much work

Bros, I don't think you can ban someone from a website that doesn't even make any sense.

you literally can but ok

This is the first I have heard about this. you made no effort to reach out to one of the reps on here even though you posted a thread and another post about this. in the future reach out to a rep, that is why we are here.

you didn't get IP banned man. that literally makes no sense lol. why don't you PM me your order # and let me find out what is going on before we jump to conclusions

dmed- thank you.


at this point i dont even expect anything to come thru lol

 

[LevButlerov]

tried a different device and a different internet. nothing changed.

the support guy just ghosts me cuz apparently asking if everything is alright 10 days after the promised reshipping is too much work
View attachment 231173

you literally can but ok

dmed- thank you.


at this point i dont even expect anything to come thru lol

have you tried a VPN and different location? @sulei00

 

[2Thick]

tried a different device and a different internet. nothing changed.

the support guy just ghosts me cuz apparently asking if everything is alright 10 days after the promised reshipping is too much work
View attachment 231173

you literally can but ok

dmed- thank you.


at this point i dont even expect anything to come thru lol

quad is the man. he will figure it out for yo!

 

[Ulter]

tried a different device and a different internet. nothing changed.

the support guy just ghosts me cuz apparently asking if everything is alright 10 days after the promised reshipping is too much work
View attachment 231173

you literally can but ok

dmed- thank you.


at this point i dont even expect anything to come thru lol

i'm sure its fine. just a big mix up

try a new IP

 

[ceo]

you literally can but ok

Bro, they're not going to ban a customer on purpose. It's probably just a spam protector.

 

[ballin2504]

Let us know when you’re fixed up. I know they will take care of you but people don’t like to come back and say they were wrong

 

[sulei00]

Let us know when you’re fixed up. I know they will take care of you but people don’t like to come back and say they were wrong

I can’t wait to update the thread

 

[LevButlerov]

I can’t wait to update the thread

you are fine now with ugfreak? @sulei00

 

[sulei00]

you are fine now with ugfreak? @sulei00

Nope. Still can’t get into the site and I mailed them, got told to go in site and fill the support form. Which isn’t possible. Tried different device and different internet and still can’t log in. Gonna have to ask a friend to log in into my account
As for shipment, no updates yet

 

[LevButlerov]

Nope. Still can’t get into the site and I mailed them, got told to go in site and fill the support form. Which isn’t possible. Tried different device and different internet and still can’t log in. Gonna have to ask a friend to log in into my account
As for shipment, no updates yet

can you screen shot what you see what you get in please @sulei00

 

[sulei00]

can you screen shot what you see what you get in please @sulei00

ip

 

[LevButlerov]

Yes this is an IP block not a personal block. This is anti ddos service @ugfreak has
what VPN did you use?

ip

 

[sulei00]

Yes this is an IP block not a personal block. This is anti ddos service @ugfreak has
what VPN did you use?

VeePN probably. i live in a refugee center for a while so sometimes i turn it on to watch some shows. possibly left open. never had an issue with ugfreak before this tho.

 

[ballin2504]

I’ve had that happen with the site I use it’s ddos

 

[LevButlerov]

VeePN probably. i live in a refugee center for a while so sometimes i turn it on to watch some shows. possibly left open. never had an issue with ugfreak before this tho.

They were blocking vpns and ips due to ddos attacks @sulei00 have you tried different location like USA?

 

[sulei00]

update-
it got reshipped with a lil gift next to it. waiting for it to arrive now. all good.
ill reupdate (or wont) when touchdown

 

[LevButlerov]

update-
it got reshipped with a lil gift next to it. waiting for it to arrive now. all good.
ill reupdate (or wont) when touchdown

perfect Update us

 

[Quadsweep]

update-
it got reshipped with a lil gift next to it. waiting for it to arrive now. all good.
ill reupdate (or wont) when touchdown

yes I just PM'd you the update

also as I told you in PM's you were NOT banned intentionally. it was merely an automatic spam blocker that flagged your IP address. i am not enough of a geek to understand how it works but basically its in place to prevent site issues and what not.