Napsgear delivery issue

[Truluv818732]

I was wondering if anyone can help. I have an issue with a napsgear domestic order that was accepted on the 28th. It was "shipped" over 10 business days ago. However, shipping just says label created but package has not been received. I've tried to reach out to the companies help desk but there been very little help with long lags to answer a simple question. I have tried to explain this means they just created a label but didn't actually drop anything off .....As of now it ust says label created.. any ideas on what I can do? It's shipping domestic from 2 different locations and has now been over 2 weeks and they have failed to respond...any ideas or suggestions would be greatly appreciated as I've run out of gear now and didn't go with my normal pharmcom

 

[Eddie Haskell]

I was wondering if anyone can help. I have an issue with a napsgear domestic order that was accepted on the 28th. It was "shipped" over 10 business days ago. However, shipping just says label created but package has not been received. I've tried to reach out to the companies help desk but there been very little help with long lags to answer a simple question. I have tried to explain this means they just created a label but didn't actually drop anything off .....As of now it ust says label created.. any ideas on what I can do? It's shipping domestic from 2 different locations and has now been over 2 weeks and they have failed to respond...any ideas or suggestions would be greatly appreciated as I've run out of gear now and didn't go with my normal pharmcom

@Truluv818732 welcome
You’re not the only one with this issue, but this is not common.
The issue is because napsgear is a very large company, they have 100s of shipping locations worldwide. This means even if they have 1% issue, this represents 1000+ people easy.
I will message @jasonhill800 for you who is their rep. They will resolve this for you.

Recently, another member @NickyNick had a similar issue,I can see you posted there too, and you can read Jason is helping him.
https://www.evolutionary.org/forums/threads/napsgear-order-5404923.107582/

I’m actually here because I placed order #5404923 with NapsGear on November 3rd and paid in full. The order hasn’t even shipped yet per the tracking info. They don’t respond to any of my emails or support tickets. I need them to please expedite shipping so I receive my order tomorrow.

Meanwhile, can you share with us what is your cycle plan for this order?

 

[Mobster]

See the other identical thread on the other forum.

 

[jasonhill800]

Hi brother, very sorry for your inconvenience.

I've replied to you pm.

Kindly send me your order details and ticket number, I'll check this with team asap and will update you.

 

[stevesmi]

Hi brother, very sorry for your inconvenience.

I've replied to you pm.

Kindly send me your order details and ticket number, I'll check this with team asap and will update you.

napsgear has great customer service. JasonHill will look into this!

 

[Free-weight Lifter324]

@jasonhill800

HI Jason, I am hoping you can help me. I've been a Napsgear customer for several years. I placed an order on 12/20/2025, and still have yet to receive it. I have been emailing customer support but only receive generic auto responses, thanking me for my patience and stating USPS is running behind because of the holidays. This is absolutely false info; USPS is still waiting to receive the package.

I have been tracking the package since early January using the Parcel tracking # that's provided in the 'My Orders' section of my online Napsgear account.

The item left the shipping country on Jan 9th, arrived in the US on Jan 11th, and was released from US customs on Jan 13th.

I am not receiving any assistance from customer service. I ordered well in advance to avoid being in the situation I'm currently in.

Could you please help me with this? I would be ever grateful to.

I ran out of test last week and am freaking out to say the least.

My Order #5487618

The Ticket ID #IJB-609-45056

I've been emailing with "Lisa Parsen" from customer service. She has helped me with a couple of delays I have had in the past, but I haven't had a delay like this before from NG, and especially not such horrible service. She last helped me about a year ago, and got the order to me. However, this time, I am just getting generic auto responses stating false information.

Please help me out with this. Thanks.

 

[LevButlerov]

@jasonhill800

HI Jason, I am hoping you can help me. I've been a Napsgear customer for several years. I placed an order on 12/20/2025, and still have yet to receive it. I have been emailing customer support but only receive generic auto responses, thanking me for my patience and stating USPS is running behind because of the holidays. This is absolutely false info; USPS is still waiting to receive the package.

I have been tracking the package since early January using the Parcel tracking # that's provided in the 'My Orders' section of my online Napsgear account.

The item left the shipping country on Jan 9th, arrived in the US on Jan 11th, and was released from US customs on Jan 13th.

I am not receiving any assistance from customer service. I ordered well in advance to avoid being in the situation I'm currently in.

Could you please help me with this? I would be ever grateful to.

I ran out of test last week and am freaking out to say the least.

My Order #5487618

The Ticket ID #IJB-609-45056

I've been emailing with "Lisa Parsen" from customer service. She has helped me with a couple of delays I have had in the past, but I haven't had a delay like this before from NG, and especially not such horrible service. She last helped me about a year ago, and got the order to me. However, this time, I am just getting generic auto responses stating false information.

Please help me out with this. Thanks.

you posted this here already
https://www.evolutionary.org/forums/threads/a-napsgear-story.108656/post-1985481
lets stick to that thread

 

[Free-weight Lifter324]

They had a buy 5 get 1 free special for the Cyp, that's why the sixth one doesn't appear on the first screenshot, all 6 only appear in the Order Details screen seen in the second screenshot.


This such a bummer. I appreciate you reaching out and trying to help. Means a lot. Thnx.

 

[LevButlerov]

They had a buy 5 get 1 free special for the Cyp, that's why the sixth one doesn't appear on the first screenshot, all 6 only appear in the Order Details screen seen in the second screenshot.


This such a bummer. I appreciate you reaching out and trying to help. Means a lot. Thnx.







View attachment 187606View attachment 187606

yes I understand but stick to 1 thread about it here please @Free-weight Lifter324
https://www.evolutionary.org/forums/threads/a-napsgear-story.108656/post-1985481

 

[Free-weight Lifter324]

yes I understand but stick to 1 thread about it here please @Free-weight Lifter324
https://www.evolutionary.org/forums/threads/a-napsgear-story.108656/post-1985481

Understood. I posted a comments on two separate threads by mistake. I thought the first one did not go through. My apologies.

 

[LevButlerov]

Understood. I posted a comments on two separate threads by mistake. I thought the first one did not go through. My apologies.

No problem