Napsgear issue

[Moemoe]

I’ve always ordered from naps gear and have never had an issue but nowI have not received my order and it’s going on a month this week. Strange to me on why but I keep trying to be patient. I message them several times almost every day and they keep saying give it time. I’ve ordered countless times and always receive them with no issue but not this time. Tracking said awaiting for item to be received and now it changed to tracking not available.

 

[LevButlerov]

I’ve always ordered from naps gear and have never had an issue but nowI have not received my order and it’s going on a month this week. Strange to me on why but I keep trying to be patient. I message them several times almost every day and they keep saying give it time. I’ve ordered countless times and always receive them with no issue but not this time. Tracking said awaiting for item to be received and now it changed to tracking not available.

sometimes it takes time for napsgear to process @Moemoe lets tag @jasonhill800 so he can help you

 

[stevesmi]

I’ve always ordered from naps gear and have never had an issue but nowI have not received my order and it’s going on a month this week. Strange to me on why but I keep trying to be patient. I message them several times almost every day and they keep saying give it time. I’ve ordered countless times and always receive them with no issue but not this time. Tracking said awaiting for item to be received and now it changed to tracking not available.

Is this an international order or domestic? International can definitely take some time. It could take two weeks or it could take longer.

 

[2Thick]

I’ve always ordered from naps gear and have never had an issue but nowI have not received my order and it’s going on a month this week. Strange to me on why but I keep trying to be patient. I message them several times almost every day and they keep saying give it time. I’ve ordered countless times and always receive them with no issue but not this time. Tracking said awaiting for item to be received and now it changed to tracking not available.

Definitely reach out to @jasonhill800

 

[ceo]

I’ve always ordered from naps gear and have never had an issue but nowI have not received my order and it’s going on a month this week. Strange to me on why but I keep trying to be patient. I message them several times almost every day and they keep saying give it time. I’ve ordered countless times and always receive them with no issue but not this time. Tracking said awaiting for item to be received and now it changed to tracking not available.

bros you never have to worry with napsgear. they will get you your stuff

 

[ROIDDERS]

I’ve always ordered from naps gear and have never had an issue but nowI have not received my order and it’s going on a month this week. Strange to me on why but I keep trying to be patient. I message them several times almost every day and they keep saying give it time. I’ve ordered countless times and always receive them with no issue but not this time. Tracking said awaiting for item to be received and now it changed to tracking not available.

Napsgear is a fantastic source. You're never going to go wrong using them.

 

[Moemoe]

Hopefully they resolve this matter. Everyday I keep reaching out to them and they reply the same thing give it time but it’s going on a month. Also very weird how the tracking number is no good anymore. Fingers crossed on this one

 

[RoySimpson]

Hopefully they will resolve the issue for you!

 

[Pearson2990]

Hopefully they resolve this matter. Everyday I keep reaching out to them and they reply the same thing give it time but it’s going on a month. Also very weird how the tracking number is no good anymore. Fingers crossed on this one

Same thing happened to me. I ordered some stuff at the end of Jan. First was domestic, it got “lost in shipping” so they sent me a “replacement” that was an international order. A week after they said they shipped it, I got another email basically saying never mind they actually didn’t get it shipped and I never got my order. They gave me store credit but everything has been “coming soon” so I still haven’t received what I needed from Jan. Not very impressed with this company and probably won’t use them again. I have a few friends I work and train with that recommendation naps and they’ve recently had issues too with shipping and their orders. This was the first time I’ve used them and it def put a bad taste in my mouth.

 

[jasonhill800]

I’ve always ordered from naps gear and have never had an issue but nowI have not received my order and it’s going on a month this week. Strange to me on why but I keep trying to be patient. I message them several times almost every day and they keep saying give it time. I’ve ordered countless times and always receive them with no issue but not this time. Tracking said awaiting for item to be received and now it changed to tracking not available.

Apologizes brother,

Please send me your order number and ticket number in pm.

 

[ballin2504]

They will take care of you I’m sure.

 

[Moemoe]

Apologizes brother,

Please send me your order number and ticket number in pm.

I already sent you a direct message

 

[Tiger Salman Khan]

Napsgear rep will take care of your query.......

 

[jasonhill800]

I already sent you a direct message

Received brother, checking the details.

 

[Moemoe]

Received brother, checking the details.

Any update

 

[jasonhill800]

Any update

Just sent you an update in pm, kindly check.

 

[Moemoe]

any new update on my order?

 

[Moemoe]

Can I just get a refund. It’s taking too long. It’s been a month now and I keep getting the run around to keep waiting. I would like a refund at this point.

 

[LevButlerov]

any new update on my order?

Can I just get a refund. It’s taking too long. It’s been a month now and I keep getting the run around to keep waiting. I would like a refund at this point.

I'm not sure of the whole situation but will tag @jasonhill800 about it

 

[jasonhill800]

Hi brother, I have already sent an update to you in pm,

Your order from 03/21/2026 now is at customs control, TN will update after the package arrives USPS

any new update on my order?

 

[Mobster]

any new update on my order?

Check replies and DMs before reposting

 

[Moemoe]

Check replies and DMs before reposting

I already checked DM’s buddy. That’s the reason I posted. Because they keep telling me to keep waiting in the DM’s

 

[Moemoe]

Hi brother, I have already sent an update to you in pm,

Your order from 03/21/2026 now is at customs control, TN will update after the package arrives USPS

Sorry brother it’s already a long time. It’s been a month. You sent me a DM’s days ago of the update to give it another week. I can’t wait any longer. Please process a refund

 

[Moemoe]

Sorry brother it’s already a long time. It’s been a month. You sent me a DM’s days ago of the update to give it another week. I can’t wait any longer. Please process a refund

 

[LevButlerov]

Hi brother, I have already sent an update to you in pm,

Your order from 03/21/2026 now is at customs control, TN will update after the package arrives USPS

I already checked DM’s buddy. That’s the reason I posted. Because they keep telling me to keep waiting in the DM’s

Sorry brother it’s already a long time. It’s been a month. You sent me a DM’s days ago of the update to give it another week. I can’t wait any longer. Please process a refund

Sorry brother it’s already a long time. It’s been a month. You sent me a DM’s days ago of the update to give it another week. I can’t wait any longer. Please process a refund

I dont think Napsgear has refunds @Moemoe they have store credit but if its in customs I think they require customs letter @jasonhill800

 

[Moemoe]

I dont think Napsgear has refunds @Moemoe they have store credit but if its in customs I think they require customs letter @jasonhill800

Thanks brother. This has been a head ache. I hope I can get some kind of resolution since I’ve never had an issue before with naps.

 

[LevButlerov]

Thanks brother. This has been a head ache. I hope I can get some kind of resolution since I’ve never had an issue before with naps.

it will be resolved they try hard

 

[jasonhill800]

Sorry brother it’s already a long time. It’s been a month. You sent me a DM’s days ago of the update to give it another week. I can’t wait any longer. Please process a refund

Brother, 3-4 weeks with 1-2 weeks buffer is normal for international order. It involves the customs and all.

And only for normal situation like this we cannot process the refunds at this stage.

Hope you understand.

 

[Moemoe]

Brother, 3-4 weeks with 1-2 weeks buffer is normal for international order. It involves the customs and all.

And only for normal situation like this we cannot process the refunds at this stage.

Hope you understand.

Ok so what do you suggest? Wait another week? I’m willing to work with you. It’s not about the money I would like to receive the package still. Walk me through on what’s next.

 

[LevButlerov]

Brother, 3-4 weeks with 1-2 weeks buffer is normal for international order. It involves the customs and all.

And only for normal situation like this we cannot process the refunds at this stage.

Hope you understand.

Ok so what do you suggest? Wait another week? I’m willing to work with you. It’s not about the money I would like to receive the package still. Walk me through on what’s next.

wait about 10 days before you think negative I think the pack will land @Moemoe @jasonhill800

 

[jasonhill800]

Ok so what do you suggest? Wait another week? I’m willing to work with you. It’s not about the money I would like to receive the package still. Walk me through on what’s next.

Wait for 1-2 weeks and if no update within 1-2 weeks then reach out me.

 

[Moemoe]

Wait for 1-2 weeks and if no update within 1-2 weeks then reach out me.

So total of a month and a half. To be honest that’s a very long time. I mean I have no option at this point. I’ll wait another week or 2.

 

[LevButlerov]

So total of a month and a half. To be honest that’s a very long time. I mean I have no option at this point. I’ll wait another week or 2.

I think they tell you 30-45 business days for international this is why its cheaper vs domestic @Moemoe

 

[GTS97]

I’ve been having an awful issue with them. Unluckily ordered the bad batch of Ultima test which took almost two months to arrive. Several of weeks of arguing with and being treated poorly by Randi/Randy Davis in order to get a refund. Replacement order was seized, and now have been being ignored for nearly two weeks. I messaged Jason, who was initially quick to respond, but was just as quick to refer me back to the regular support line who is still blowing me off. Very unhappy with this company and it is mind boggling why this forum praises them so much.

 

[Moemoe]

I’ve been having an awful issue with them. Unluckily ordered the bad batch of Ultima test which took almost two months to arrive. Several of weeks of arguing with and being treated poorly by Randi/Randy Davis in order to get a refund. Replacement order was seized, and now have been being ignored for nearly two weeks. I messaged Jason, who was initially quick to respond, but was just as quick to refer me back to the regular support line who is still blowing me off. Very unhappy with this company and it is mind boggling why this forum praises them so much.

Wow. That’s crazy brother. They sent me an email today saying they’re are sending a second order since the first one didn’t make it past customs so basically I have to wait longer and it’s been a month and a week. So basically like another couple weeks totaling around 2 months as well or more. I wish you luck as well since I’m also hoping I get some kind of refund or something.

 

[LevButlerov]

I’ve been having an awful issue with them. Unluckily ordered the bad batch of Ultima test which took almost two months to arrive. Several of weeks of arguing with and being treated poorly by Randi/Randy Davis in order to get a refund. Replacement order was seized, and now have been being ignored for nearly two weeks. I messaged Jason, who was initially quick to respond, but was just as quick to refer me back to the regular support line who is still blowing me off. Very unhappy with this company and it is mind boggling why this forum praises them so much.

Thats an issue with Ultima itself not napsgear. lets tag @jasonhill800 here
sorry about this @GTS97

 

[LevButlerov]

Wow. That’s crazy brother. They sent me an email today saying they’re are sending a second order since the first one didn’t make it past customs so basically I have to wait longer and it’s been a month and a week. So basically like another couple weeks totaling around 2 months as well or more. I wish you luck as well since I’m also hoping I get some kind of refund or something.

I hope this is resolved for you @Moemoe

 

[GTS97]

Thats an issue with Ultima itself not napsgear. lets tag @jasonhill800 here
sorry about this @GTS97

Thank you, but only one small part of this issue was about Ultima. The lack of communication, disrespect, and poor treatment was all directly from Naps.

 

[LevButlerov]

Thank you, but only one small part of this issue was about Ultima. The lack of communication, disrespect, and poor treatment was all directly from Naps.

i want to remind you there is a language barrier, they are in a non English speaking country. So to us the wording looks like disrespect but they are just talking normal, feels blunt because of a language barrier @GTS97 have you DMed @jasonhill800 ?

 

[jasonhill800]

Thank you, but only one small part of this issue was about Ultima. The lack of communication, disrespect, and poor treatment was all directly from Naps.

Brother, I'm actively connected with you and replying to your every msg.

Your order got seized by customs. I had asked you to upload the seizure letter in the ticket, but since it was sent here in PM instead, it caused a bit of delay in the resolution.

For cases like this, we need admin approval before we can offer a reship or store credit, so it usually takes a little more time.

But I assure you, soon you'll get the resolution on this.

 

[Moemoe]

I hope this is resolved for you @Moemoe

To be honest I don’t have any hope of ever receiving my package anymore. It’s like if they are just taking orders in, collecting the money and not sending the items. This new tracking number says it’s here local about an hour away in Pomona ca same as the last tracking so basically they were never international they were domestic. They just never get deliver now. It says the same exact thing the first tracking package said then they stop working.

 

[LevButlerov]

To be honest I don’t have any hope of ever receiving my package anymore. It’s like if they are just taking orders in, collecting the money and not sending the items. This new tracking number says it’s here local about an hour away in Pomona ca same as the last tracking so basically they were never international they were domestic. They just never get deliver now. It says the same exact thing the first tracking package said then they stop working.

I think for sure napsgear is shipping they ship to you right but they dont ship themselves, the labs do thats the big issue @Moemoe
and @jasonhill800 responded to you here
https://www.evolutionary.org/forums/threads/napsgear-issue.110384/post-2056715

Brother, I'm actively connected with you and replying to your every msg.

Your order got seized by customs. I had asked you to upload the seizure letter in the ticket, but since it was sent here in PM instead, it caused a bit of delay in the resolution.

For cases like this, we need admin approval before we can offer a reship or store credit, so it usually takes a little more time.

But I assure you, soon you'll get the resolution on this.

 

[Moemoe]

I think for sure napsgear is shipping they ship to you right but they dont ship themselves, the labs do thats the big issue @Moemoe
and @jasonhill800 responded to you here
https://www.evolutionary.org/forums/threads/napsgear-issue.110384/post-2056715

Oh no brother he was responding to someone else. The other user that replied. That was not for me

 

[jasonhill800]

Wow. That’s crazy brother. They sent me an email today saying they’re are sending a second order since the first one didn’t make it past customs so basically I have to wait longer and it’s been a month and a week. So basically like another couple weeks totaling around 2 months as well or more. I wish you luck as well since I’m also hoping I get some kind of refund or something.

Hi brother,

If you receive confirmation from the team about the reshipment, you can request them not to proceed with it and instead ask for a refund.

I’m also checking with the team to see if a refund can be arranged, but this will only be possible if the order hasn’t already been reshipped.

Please make sure to raise this request from your end as well in the same support ticket

 

[Moemoe]

Hi brother,

If you receive confirmation from the team about the reshipment, you can request them not to proceed with it and instead ask for a refund.

I’m also checking with the team to see if a refund can be arranged, but this will only be possible if the order hasn’t already been reshipped.

Please make sure to raise this request from your end as well in the same support ticket

I did request this since last week. I would like to process the refund at this point. I emailed them about my request last week as well.

 

[LevButlerov]

I did request this since last week. I would like to process the refund at this point. I emailed them about my request last week as well.

lets give @jasonhill800 time to check

 

[Moemoe]

It looks like I will be receiving my package Saturday according to the tracking now. After a month and a half. I guess better late then never but definitely got a bad experience this time. I will be debating if I continue to use them. They should’ve resend the package long time ago when the other tracking stop working. But it looks I I will be eventually receiving it

 

[Mobster]

I think for sure napsgear is shipping they ship to you right but they dont ship themselves, the labs do thats the big issue @Moemoe
and @jasonhill800 responded to you here
https://www.evolutionary.org/forums/threads/napsgear-issue.110384/post-2056715

Lev is 100% correct. I've pointed this out multiple times. They 'sell' what... 30 brands. But hold NO STOCK. That's down to the 30 companies. Ditto neither Naps nor the company can be held to account if the carrier or customs do or do not do thier job.

 

[LevButlerov]

It looks like I will be receiving my package Saturday according to the tracking now. After a month and a half. I guess better late then never but definitely got a bad experience this time. I will be debating if I continue to use them. They should’ve resend the package long time ago when the other tracking stop working. But it looks I I will be eventually receiving it

awesome happy to see you getting it post TD pics when you do @Moemoe

 

[jasonhill800]

Order was successfully delivered to you @Moemoe !

 

[Moemoe]

Order was successfully delivered to you @Moemoe !

Yes I finally received order. After a long wait. Thank you

 

[LevButlerov]

Yes I finally received order. After a long wait. Thank you

awesome news @Moemoe please post some TD pics of it