What’s up with NapsGear?

[Darlingmaster]

Ok, bear with me…
Two weeks ago I ordered several products from NapsGear , and paid via debit card.
Payment went through immediately, the money was debited from my account immediately.
A few days later I get a notification from NapsGear saying my order was cancelled because of out of stock products, but they never stated which products were out of stock.
Filed a “ticket” for a refund only to get a store credit…
So, I ordered several more products that were in stock (I even took a screen shot) and used my store credit plus my debit card again. This time the pay7was pending for several days only for NapsGear to tell me my payment couldn’t be processed.
Money is in the bank and NapsGear never debited my account like the first time.
What gives? Filing a ticket with them is cumbersome and this whole thing is getting ridiculous. Can someone from NapsGear reach out and explain what the issue is?
At this point I don’t want a store credit, I want a full refund…
Order # 5428350

 

[Darlingmaster]

Anyone?

 

[LevButlerov]

Ok, bear with me…
Two weeks ago I ordered several products from NapsGear , and paid via debit card.
Payment went through immediately, the money was debited from my account immediately.
A few days later I get a notification from NapsGear saying my order was cancelled because of out of stock products, but they never stated which products were out of stock.
Filed a “ticket” for a refund only to get a store credit…
So, I ordered several more products that were in stock (I even took a screen shot) and used my store credit plus my debit card again. This time the pay7was pending for several days only for NapsGear to tell me my payment couldn’t be processed.
Money is in the bank and NapsGear never debited my account like the first time.
What gives? Filing a ticket with them is cumbersome and this whole thing is getting ridiculous. Can someone from NapsGear reach out and explain what the issue is?
At this point I don’t want a store credit, I want a full refund…
Order # 5428350

you started multiple threads, stick to this one please @Darlingmaster
https://www.evolutionary.org/forums/threads/problems-with-cancelled-orders-payment-and-refund.107791

 

[jasonhill800]

Brother, @Darlingmaster store credit / refund offered to you. Kindly check your support ticket.

 

[Mobster]

Ok, bear with me…
Two weeks ago I ordered several products from NapsGear , and paid via debit card.
Payment went through immediately, the money was debited from my account immediately.
A few days later I get a notification from NapsGear saying my order was cancelled because of out of stock products, but they never stated which products were out of stock.
Filed a “ticket” for a refund only to get a store credit…
So, I ordered several more products that were in stock (I even took a screen shot) and used my store credit plus my debit card again. This time the pay7was pending for several days only for NapsGear to tell me my payment couldn’t be processed.
Money is in the bank and NapsGear never debited my account like the first time.
What gives? Filing a ticket with them is cumbersome and this whole thing is getting ridiculous. Can someone from NapsGear reach out and explain what the issue is?
At this point I don’t want a store credit, I want a full refund…
Order # 5428350

So... no money was taken but you want a refund. Of what?