N2bm

[tequin]

Anyone having issues with denied payments? I've tried 3 times with no luck. My card company says the card is fine.

I've sent an email to the info and support email addresses with no response. I've tried calling the phone number several times and nobody answers; just a voicemail.

For as much as N2BM is positively reviewed around here, I'm growing super hesitant to want to continue to place an order with them.

Any advice from existing customers?

 

[stevesmi]

that is not the norm at all.

keep us updated as to what is going on, they probably are just on vacation.

 

[gearhead]

Anyone having issues with denied payments? I've tried 3 times with no luck. My card company says the card is fine.

I've sent an email to the info and support email addresses with no response. I've tried calling the phone number several times and nobody answers; just a voicemail.

For as much as N2BM is positively reviewed around here, I'm growing super hesitant to want to continue to place an order with them.

Any advice from existing customers?

bro n2bm is awesome...maybe they having an issue with email system...temporary? you checking your spam box?

 

[Mobster]

I'll do something myself later via the usual channels.

 

[tequin]

that is not the norm at all.

keep us updated as to what is going on, they probably are just on vacation.

Hopefully not!

bro n2bm is awesome...maybe they having an issue with email system...temporary? you checking your spam box?

I'm checking everything lol.

I'll do something myself later via the usual channels.

*6 thumbs up*

 

[muskate]

Did you email [email protected] ?

Lindsay is a ninja. She always replies suer quick.

Maybe their internet server is down. Give them a couple days. Life happens. You can have the best support team on the planet but if your website is down, they won't see the inquiry emails.

 

[tequin]

Did you email [email protected] ?

Lindsay is a ninja. She always replies suer quick.

Maybe their internet server is down. Give them a couple days. Life happens. You can have the best support team on the planet but if your website is down, they won't see the inquiry emails.

Website is up and works great. I sent 2 emails to “info” email and 1 email to “support” email. Left 1 voicemail with my callback info. Called about 20 times and didn’t leave a voicemail.

 

[RoySimpson]

I believe they are up and running.

 

[stevesmi]

I spoke to the OP earlier today and he talked to Rick and all is taken care of.

 

[tequin]

Per Steve, here is what went down.

I attempted to place an order 3 times, all came back as denied. With no other information, I was left clueless as to why. I tried 2 different cards with the same result. I called both banks and the answers were the same; the card is fine.

I sent 3 emails to N2BM, none of which were returned. From the reviews and posts on this forum, the consensus is that they typically are very quick to respond. So I was like "WTF is going on". I called their office all of 15 times. I left 1 voicemail that wasn't answered. (read: finish the story before jumping to conclusions about their customer service).

I called again and got a busy signal. Okay, maybe they are on the phone. I kept spamming redial until it rang. Boom, Rick answered the phone. We chatted about my issues for a bit and he was trying to see if it was anything on his end. He told me he was going to call his merchant to see if they can spot anything.

Rick called me back the following day and explains to me that the merchant couldn't identify any issues with the system.

Here's where I'm stupid. Before Rick called me back, I had a spark in my mind. I looked over my denied orders and there she was, the error! I was 1 digit off on my billing zip code which was causing the merchant system to deny the charge. (the zip code I used was one I use all the time for my business; so it was extremely easy to overlook and just say "yea, that's the right zipcode")

So on the phone call with Rick (when he called me back), I expressed to him I found the error and had placed my order and the payment was processed. I expressed my apologies to him that this whole thing was my fault for inputting my information incorrectly.

What does Rick do? He thanks me for my patience and apologies to me! What for?! I'm the one who fucked up!

Rick is a great dude who runs a fantastic business. For those who had the idea that this business was shady from earlier in the story; WRONG! N2BM is class act and will take care of you!

5/5 Stars, A+, 10/10 will use again, [insert perfect rating here].

Thank you to Stevesmi for guiding me through this via visitor messages and this thread. Thank you to Rick @ N2BM for being an absolutely outstanding business man.

If you are considering an order from N2BM, stop thinking and go order NOW!

 

[gearhead]

Per Steve, here is what went down.

I attempted to place an order 3 times, all came back as denied. With no other information, I was left clueless as to why. I tried 2 different cards with the same result. I called both banks and the answers were the same; the card is fine.

I sent 3 emails to N2BM, none of which were returned. From the reviews and posts on this forum, the consensus is that they typically are very quick to respond. So I was like "WTF is going on". I called their office all of 15 times. I left 1 voicemail that wasn't answered. (read: finish the story before jumping to conclusions about their customer service).

I called again and got a busy signal. Okay, maybe they are on the phone. I kept spamming redial until it rang. Boom, Rick answered the phone. We chatted about my issues for a bit and he was trying to see if it was anything on his end. He told me he was going to call his merchant to see if they can spot anything.

Rick called me back the following day and explains to me that the merchant couldn't identify any issues with the system.

Here's where I'm stupid. Before Rick called me back, I had a spark in my mind. I looked over my denied orders and there she was, the error! I was 1 digit off on my billing zip code which was causing the merchant system to deny the charge. (the zip code I used was one I use all the time for my business; so it was extremely easy to overlook and just say "yea, that's the right zipcode")

So on the phone call with Rick (when he called me back), I expressed to him I found the error and had placed my order and the payment was processed. I expressed my apologies to him that this whole thing was my fault for inputting my information incorrectly.

What does Rick do? He thanks me for my patience and apologies to me! What for?! I'm the one who fucked up!

Rick is a great dude who runs a fantastic business. For those who had the idea that this business was shady from earlier in the story; WRONG! N2BM is class act and will take care of you!

5/5 Stars, A+, 10/10 will use again, [insert perfect rating here].

Thank you to Stevesmi for guiding me through this via visitor messages and this thread. Thank you to Rick @ N2BM for being an absolutely outstanding business man.

If you are considering an order from N2BM, stop thinking and go order NOW!

brother...n2bm takes care of our evo family....awesome to hear you happy...

 

[muskate]

Per Steve, here is what went down.

I attempted to place an order 3 times, all came back as denied. With no other information, I was left clueless as to why. I tried 2 different cards with the same result. I called both banks and the answers were the same; the card is fine.

I sent 3 emails to N2BM, none of which were returned. From the reviews and posts on this forum, the consensus is that they typically are very quick to respond. So I was like "WTF is going on". I called their office all of 15 times. I left 1 voicemail that wasn't answered. (read: finish the story before jumping to conclusions about their customer service).

I called again and got a busy signal. Okay, maybe they are on the phone. I kept spamming redial until it rang. Boom, Rick answered the phone. We chatted about my issues for a bit and he was trying to see if it was anything on his end. He told me he was going to call his merchant to see if they can spot anything.

Rick called me back the following day and explains to me that the merchant couldn't identify any issues with the system.

Here's where I'm stupid. Before Rick called me back, I had a spark in my mind. I looked over my denied orders and there she was, the error! I was 1 digit off on my billing zip code which was causing the merchant system to deny the charge. (the zip code I used was one I use all the time for my business; so it was extremely easy to overlook and just say "yea, that's the right zipcode")

So on the phone call with Rick (when he called me back), I expressed to him I found the error and had placed my order and the payment was processed. I expressed my apologies to him that this whole thing was my fault for inputting my information incorrectly.

What does Rick do? He thanks me for my patience and apologies to me! What for?! I'm the one who fucked up!

Rick is a great dude who runs a fantastic business. For those who had the idea that this business was shady from earlier in the story; WRONG! N2BM is class act and will take care of you!

5/5 Stars, A+, 10/10 will use again, [insert perfect rating here].

Thank you to Stevesmi for guiding me through this via visitor messages and this thread. Thank you to Rick @ N2BM for being an absolutely outstanding business man.

If you are considering an order from N2BM, stop thinking and go order NOW!

It's threads like this that make me smile. We are lucky to have such a good company sponsoring the forums.

N2BM...Trevor Diet Coach approved

 

[Mobster]

I only bitch when they get out of stock (hurry up on the restock of the whey!). Otherwise they are on point. Great result to the story

 

[stevesmi]

Per Steve, here is what went down.

I attempted to place an order 3 times, all came back as denied. With no other information, I was left clueless as to why. I tried 2 different cards with the same result. I called both banks and the answers were the same; the card is fine.

I sent 3 emails to N2BM, none of which were returned. From the reviews and posts on this forum, the consensus is that they typically are very quick to respond. So I was like "WTF is going on". I called their office all of 15 times. I left 1 voicemail that wasn't answered. (read: finish the story before jumping to conclusions about their customer service).

I called again and got a busy signal. Okay, maybe they are on the phone. I kept spamming redial until it rang. Boom, Rick answered the phone. We chatted about my issues for a bit and he was trying to see if it was anything on his end. He told me he was going to call his merchant to see if they can spot anything.

Rick called me back the following day and explains to me that the merchant couldn't identify any issues with the system.

Here's where I'm stupid. Before Rick called me back, I had a spark in my mind. I looked over my denied orders and there she was, the error! I was 1 digit off on my billing zip code which was causing the merchant system to deny the charge. (the zip code I used was one I use all the time for my business; so it was extremely easy to overlook and just say "yea, that's the right zipcode")

So on the phone call with Rick (when he called me back), I expressed to him I found the error and had placed my order and the payment was processed. I expressed my apologies to him that this whole thing was my fault for inputting my information incorrectly.

What does Rick do? He thanks me for my patience and apologies to me! What for?! I'm the one who fucked up!

Rick is a great dude who runs a fantastic business. For those who had the idea that this business was shady from earlier in the story; WRONG! N2BM is class act and will take care of you!

5/5 Stars, A+, 10/10 will use again, [insert perfect rating here].

Thank you to Stevesmi for guiding me through this via visitor messages and this thread. Thank you to Rick @ N2BM for being an absolutely outstanding business man.

If you are considering an order from N2BM, stop thinking and go order NOW!

nice bro, i wanted you to post this because I wanted people to hear the whole story, i think we all learned a lesson here which is always double check your info online.. any 1 digit off and the merchant will block the charge

Rick is a pleasure, like i told you via PM's i known him for 10 years and he is a man of his word. i've actually learned a lot from him not just with fitness but with business also. we need more guys like Rick running businesses in this country

 

[Masonic Bodybuilder]

I have been dealing with Rick for years and he is a stand up guy. He has never said something that he didn't follow through on. Class act.