Napsgear issue

[capkar]

I recently signed up for napsgear. Entered in all the information, went through the order process, made my order and paid. After order was placed there was no confirmation email but they did take my money. Reached out to Randi Davis and nothing. Randi replied asking if I had the confirmation from the email when I specifically told them I didn't have it. Randi kept being obtuse about the whole exchange without answering any of my questions and eventually quit responding.
My wife is also having order issues to which Randi Davis is treating her the same way. I am guessing this company is just taking peoples money now.

 

[Mobster]

WTF is Randi Davis?

You don't 'sign up' for NapsGear. You just order via their website. If you used a telegram a/c or similar you've been scammed

 

[capkar]

WTF is Randi Davis?

You don't 'sign up' for NapsGear. You just order via their website. If you used a telegram a/c or similar you've been scammed

Yes, filling out all the required information as a customer and then a returning customer you have to login. What would you call that?
Randi Davis? Look at all the other forums out there that are complaining about the same guy.

 

[LevButlerov]

I recently signed up for napsgear. Entered in all the information, went through the order process, made my order and paid. After order was placed there was no confirmation email but they did take my money. Reached out to Randi Davis and nothing. Randi replied asking if I had the confirmation from the email when I specifically told them I didn't have it. Randi kept being obtuse about the whole exchange without answering any of my questions and eventually quit responding.
My wife is also having order issues to which Randi Davis is treating her the same way. I am guessing this company is just taking peoples money now.

it's possible there is an email issue but they got your order @capkar I'm going to @jasonhill800 here to help you clarify

 

[stevesmi]

Yes, filling out all the required information as a customer and then a returning customer you have to login. What would you call that?
Randi Davis? Look at all the other forums out there that are complaining about the same guy.

No clue what your talking about

Did you order from napsgear.org?

 

[BodyMonster34]

I recently signed up for napsgear. Entered in all the information, went through the order process, made my order and paid. After order was placed there was no confirmation email but they did take my money. Reached out to Randi Davis and nothing. Randi replied asking if I had the confirmation from the email when I specifically told them I didn't have it. Randi kept being obtuse about the whole exchange without answering any of my questions and eventually quit responding.
My wife is also having order issues to which Randi Davis is treating her the same way. I am guessing this company is just taking peoples money now.

bro randi davis a dude i used to buy manure from back in the day from El Paso.

 

[capkar]

it's possible there is an email issue but they got your order @capkar I'm going to @jasonhill800 here to help you clarify

It could be an email issue. I reached out to customer support multiple times but the guy/girl was not helpful with my order. When I couldn't give my confirmation email they ghosted me and will not answer.

 

[Mobster]

Yes, filling out all the required information as a customer and then a returning customer you have to login. What would you call that?
Randi Davis? Look at all the other forums out there that are complaining about the same guy.

I'd call it logging in as you did there.

Again did you use the correct site as above?

 

[ceo]

It could be an email issue. I reached out to customer support multiple times but the guy/girl was not helpful with my order. When I couldn't give my confirmation email they ghosted me and will not answer.

bros just message @jasonhill800

 

[LevButlerov]

It could be an email issue. I reached out to customer support multiple times but the guy/girl was not helpful with my order. When I couldn't give my confirmation email they ghosted me and will not answer.

strange post some screen shots of the email please @capkar

 

[ROIDDERS]

I recently signed up for napsgear. Entered in all the information, went through the order process, made my order and paid. After order was placed there was no confirmation email but they did take my money. Reached out to Randi Davis and nothing. Randi replied asking if I had the confirmation from the email when I specifically told them I didn't have it. Randi kept being obtuse about the whole exchange without answering any of my questions and eventually quit responding.
My wife is also having order issues to which Randi Davis is treating her the same way. I am guessing this company is just taking peoples money now.

i get the feeling you used a fake napsgear site

 

[2Thick]

I recently signed up for napsgear. Entered in all the information, went through the order process, made my order and paid. After order was placed there was no confirmation email but they did take my money. Reached out to Randi Davis and nothing. Randi replied asking if I had the confirmation from the email when I specifically told them I didn't have it. Randi kept being obtuse about the whole exchange without answering any of my questions and eventually quit responding.
My wife is also having order issues to which Randi Davis is treating her the same way. I am guessing this company is just taking peoples money now.

Napsgear handles so many orders every single day and they all get to their customers, man, so you're going to be fine. I think you're just getting paranoid.

 

[Ulter]

I recently signed up for napsgear. Entered in all the information, went through the order process, made my order and paid. After order was placed there was no confirmation email but they did take my money. Reached out to Randi Davis and nothing. Randi replied asking if I had the confirmation from the email when I specifically told them I didn't have it. Randi kept being obtuse about the whole exchange without answering any of my questions and eventually quit responding.
My wife is also having order issues to which Randi Davis is treating her the same way. I am guessing this company is just taking peoples money now.

not sure who randi davis is. what website specifically did you use?

 

[jasonhill800]

Yes, filling out all the required information as a customer and then a returning customer you have to login. What would you call that?
Randi Davis? Look at all the other forums out there that are complaining about the same guy.

Hi mate, please send me your all the order details in pm.

And which forums you're talking about in this thread ? can you please send me the links in pm ?

 

[capkar]

No clue what your talking about

Did

I'd call it logging in as you did there.

Again did you use the correct site as above?

Yes I used the correct site. I had a good friend walk me through everything since it was my first time. The napsgear support was just dismissive and not helpful. Asked multiple times if they could look it up via my info and they would not answer my question.

 

[stevesmi]

Yes I used the correct site. I had a good friend walk me through everything since it was my first time. The napsgear support was just dismissive and not helpful. Asked multiple times if they could look it up via my info and they would not answer my question.

you need to get a hold of @jasonhill800 who is the customer rep on here. did you message him?
he will answer your questions

 

[capkar]

i get the feeling you used a fake napsgear site

napsgear.org
bald guy with sunglasses flexing

 

[Idefineme]

Randi Davis is a support agent with NAPSGEAR and he fucking sucks. How are you as mods so out of touch with your endorsed sources?! Oh wait, because you never have any issues with them. Lucky you
A lot of ignorant deflection here.

 

[Mobster]

Randi Davis is a support agent with NAPSGEAR and he fucking sucks. How are you as mods so out of touch with your endorsed sources?! Oh wait, because you never have any issues with them. Lucky you
A lot of ignorant deflection here.

Cos the sources don't send us a list of their staff. Who knew that was a thing?

And yes it's unlikely that if we have zero issues we'd need to know the name of support staff.

And... gotta wonder how we'd keep up, Naps sells what 12+ brands and we'd also need to (from your thinking) also know the names of suppoort staff of ALL our sources and their brands.

I'll stay 'out of touch' if that's what 'us mods' are supposed to know thanks

 

[Idefineme]

^^ It’s more about the defense and deflection you guys like to put on. People aren’t stupid, they see it quite clearly. Oh well, carry on.

 

[LevButlerov]

Randi Davis is a support agent with NAPSGEAR and he fucking sucks. How are you as mods so out of touch with your endorsed sources?! Oh wait, because you never have any issues with them. Lucky you
A lot of ignorant deflection here.

what is this your tickets?

 

[LevButlerov]

Yes I used the correct site. I had a good friend walk me through everything since it was my first time. The napsgear support was just dismissive and not helpful. Asked multiple times if they could look it up via my info and they would not answer my question.

please post screen shots of the convos @capkar

 

[ROIDDERS]

^^ It’s more about the defense and deflection you guys like to put on. People aren’t stupid, they see it quite clearly. Oh well, carry on.

Napsgear handles thousands of orders and there are many warehouses out there. If an issue comes up, they are going to be on top of it. The guy did not even bother to message the rep on here. That's the guy he should get in touch with. If you're going to come on the forum to file a complaint, the least you could do is do that first.

 

[jasonhill800]

napsgear.org
bald guy with sunglasses flexing

Bro, I need your order id, please send me in pm ASAP.

 

[jasonhill800]

^^ It’s more about the defense and deflection you guys like to put on. People aren’t stupid, they see it quite clearly. Oh well, carry on.

Nobody is calling anyone stupid here, brother. At the same time, it's not mandatory for every member / customer to know the names of support staff at Napsgear.

I've already asked @capkar for his order details, but so far he has only shared his personal information and has not provided an order number. I've asked him again to send both the order number and support ticket number so we can properly review the case.

Once we have the proper order details, feel free to share your feedback about any Napsgear staff member, including me. We're always open to feedback and happy to pass it on to the team if it helps us improve.

 

[Mobster]

^^ It’s more about the defense and deflection you guys like to put on. People aren’t stupid, they see it quite clearly. Oh well, carry on.

If you bring it up and I respond that's to be understood right.

And of course we support Naps.

Plus, just recently (I'd hope you'd notice this) we've had several members (Why join just to complain?? Why not take part?) complain about order issues with forum sponsors and it's turned out that they HAD NOT used the actual company in question. Now that's how everyone initially 'defended and deflected' as you say... or responded... as we think.

I get it. Your not 100% happy so that any reply that doesn't gel with what you'd like is off from your view.

 

[Mobster]

Nobody is calling anyone stupid here, brother. At the same time, it's not mandatory for every member / customer to know the names of support staff at Napsgear.

I've already asked @capkar for his order details, but so far he has only shared his personal information and has not provided an order number. I've asked him again to send both the order number and support ticket number so we can properly review the case.

Once we have the proper order details, feel free to share your feedback about any Napsgear staff member, including me. We're always open to feedback and happy to pass it on to the team if it helps us improve.

Let us know if he offers up the order number

 

[jasonhill800]

Let us know if he offers up the order number

Nothing yet.

 

[capkar]

Nothing yet.

How am I supposed to get the order number without an confirmation email? I have given you all my information because that is all that I had, was not expected to have to take a screenshot after each order. Lesson learned I guess but I have provided you with every other bit of info.

 

[LevButlerov]

How am I supposed to get the order number without an confirmation email? I have given you all my information because that is all that I had, was not expected to have to take a screenshot after each order. Lesson learned I guess but I have provided you with every other bit of info.

DM @jasonhill800 what you do have @capkar

 

[capkar]

DM @jasonhill800 what you do have @capkar

I have already

 

[capkar]

I have already

And he blocked me. I was trying to send him the crypto transaction details but now I can't send him anything directly. This is what I am talking about, they just ignore people that they don't want to deal with.

 

[capkar]

https://anabolex.com/community/threads/napsgear-org-order-concerns.25498/

 

[LevButlerov]

And he blocked me. I was trying to send him the crypto transaction details but now I can't send him anything directly. This is what I am talking about, they just ignore people that they don't want to deal with.

he didnt block you, @jasonhill800 doesnt have that ability @capkar post up screen shot of what you see when you DM

 

[capkar]

he didnt block you, @jasonhill800 doesnt have that ability @capkar post up screen shot of what you see when you DM

m

 

[capkar]

he didnt block you, @jasonhill800 doesnt have that ability @capkar post up screen shot of what you see when you DM

Before you ask, I have tried multiple times to message him and just get the same response. Directly and via a message thread @jasonhill800 and I already had going.

 

[LevButlerov]

m

Before you ask, I have tried multiple times to message him and just get the same response. Directly and via a message thread @jasonhill800 and I already had going.

he didnt block you, you're on a spam list in our Ai anti spam @capkar try sending him a message like hello with 1 word

 

[teemo]

I'm also having an issue with napsgear.org :/ I paid via zelle and gave them my transaction ID and everything, luckily their support team on email HAS been communicative BUT they haven't solved my issue and it's been an entire week. My order hasn't been processed, packaged or shipped even tho payment was already made and I keep sending them the confirmation of the payment

 

[Mobster]

m

Deffo not blocked. That's a forum thing not a member, such as Jason, thing

 

[teemo]

Deffo not blocked. That's a forum thing not a member, such as Jason, thing

Somebody help me pls

 

[capkar]

Deffo not blocked. That's a forum thing not a member, such as Jason, thing

It is a constant then. Nothing I send gets to him at all.

 

[capkar]

Deffo not blocked. That's a forum thing not a member, such as Jason, thing

What does it show when someone is ignored?

 

[LevButlerov]

I'm also having an issue with napsgear.org :/ I paid via zelle and gave them my transaction ID and everything, luckily their support team on email HAS been communicative BUT they haven't solved my issue and it's been an entire week. My order hasn't been processed, packaged or shipped even tho payment was already made and I keep sending them the confirmation of the payment

i'll tag @jasonhill800 to help you probably miscommunication @teemo

 

[LevButlerov]

Somebody help me pls

did you read my message?
https://www.evolutionary.org/forums/threads/napsgear-issue.111848/post-2118048

 

[jasonhill800]

How am I supposed to get the order number without an confirmation email? I have given you all my information because that is all that I had, was not expected to have to take a screenshot after each order. Lesson learned I guess but I have provided you with every other bit of info.

You have only send me your name and address, no order number, no ticket id, no registered email.

From your PM, you're saying that both you and your wife logged into the website, placed your orders, and the system didn't generate an order number for either of you, nor did either of you receive an order confirmation email.

I can understand if the confirmation email wasn't received, since order confirmation emails are automatically generated and, depending on your email provider, they may end up in your Inbox, Spam/Junk folder, Promotions tab, or occasionally be blocked by your email server.

However, whenever an order is successfully placed, an order number is always generated and displayed in your account's Order Dashboard on the website. That's a standard part of the ordering process. Please send me a screenshot of your Order Dashboard so I can review it.

Also, could you please share the support ticket ID for your conversation with Randi, or let me know which support channel you're communicating through?

You started this thread six days ago and have mentioned Randi multiple times, but you still haven't provided the support ticket ID or any details of that conversation.

Rather than continuing to extend this thread, please send the exact information requested so I can investigate your case properly.

 

[jasonhill800]

I'm also having an issue with napsgear.org :/ I paid via zelle and gave them my transaction ID and everything, luckily their support team on email HAS been communicative BUT they haven't solved my issue and it's been an entire week. My order hasn't been processed, packaged or shipped even tho payment was already made and I keep sending them the confirmation of the payment

Received your order details, mate.

Checking it with the support team, will get back to you shortly.

 

[capkar]

You have only send me your name and address, no order number, no ticket id, no registered email.

From your PM, you're saying that both you and your wife logged into the website, placed your orders, and the system didn't generate an order number for either of you, nor did either of you receive an order confirmation email.

I can understand if the confirmation email wasn't received, since order confirmation emails are automatically generated and, depending on your email provider, they may end up in your Inbox, Spam/Junk folder, Promotions tab, or occasionally be blocked by your email server.

However, whenever an order is successfully placed, an order number is always generated and displayed in your account's Order Dashboard on the website. That's a standard part of the ordering process. Please send me a screenshot of your Order Dashboard so I can review it.

Also, could you please share the support ticket ID for your conversation with Randi, or let me know which support channel you're communicating through?

You started this thread six days ago and have mentioned Randi multiple times, but you still haven't provided the support ticket ID or any details of that conversation.

Rather than continuing to extend this thread, please send the exact information requested so I can investigate your case properly.

Dude! I have literally sent you every bit of information you have asked for through a direct message you requested days ago. I have said countless times that I did not take a screen shot of my order number. Didn't realize that was a thing I needed to do because of emails. I have sent my info to you and Randi.
Why not direct message me? I have tried for four days to send you things that you asked for but nothing went through and now you are trying to call me out. I will get you the screen shots of emails with Randi.

 

[capkar]

You have only send me your name and address, no order number, no ticket id, no registered email.

From your PM, you're saying that both you and your wife logged into the website, placed your orders, and the system didn't generate an order number for either of you, nor did either of you receive an order confirmation email.

I can understand if the confirmation email wasn't received, since order confirmation emails are automatically generated and, depending on your email provider, they may end up in your Inbox, Spam/Junk folder, Promotions tab, or occasionally be blocked by your email server.

However, whenever an order is successfully placed, an order number is always generated and displayed in your account's Order Dashboard on the website. That's a standard part of the ordering process. Please send me a screenshot of your Order Dashboard so I can review it.

Also, could you please share the support ticket ID for your conversation with Randi, or let me know which support channel you're communicating through?

You started this thread six days ago and have mentioned Randi multiple times, but you still haven't provided the support ticket ID or any details of that conversation.

Rather than continuing to extend this thread, please send the exact information requested so I can investigate your case properly.

That is not what I said about my wife. She placed a separate order and is having trouble with hers with guess who? Randi. Why are multiple people having multiple issues with napsgear and you all act like we are the problem?

 

[Mobster]

That is not what I said about my wife. She placed a separate order and is having trouble with hers with guess who? Randi. Why are multiple people having multiple issues with napsgear and you all act like we are the problem?

Arguably cos they process 100's of orders per day with no issues. 1000's per week. Same processes use for both successful and those who have issues. And, in this case, any problems with Randi happened after you felt the need to contact CS at Naps.

If there's an issue on their side then lessons will hopefully be learned and processes changed. If, by chance, it's on your end will you post here saying what went wrong?

 

[capkar]

Arguably cos they process 100's of orders per day with no issues. 1000's per week. Same processes use for both successful and those who have issues. And, in this case, any problems with Randi happened after you felt the need to contact CS at Naps.

If there's an issue on their side then lessons will hopefully be learned and processes changed. If, by chance, it's on your end will you post here saying what went wrong?

I would be happy to admit if I had done anything wrong or it went wrong on my end. I placed the order and the page reset with no email or anything but they did take my money. I would have been happy to settle this with jason via private chat but that apparently wasn't an option for him.

 

[Mobster]

Good stuff. It's only been a handful of hours since the back and forth here so give it a little while before making such statements

 

[capkar]

Good stuff. It's only been a handful of hours since the back and forth here so give it a little while before making such statements

I hear you but him and I have been direct messaging since last Wednesday until he just cut things off. He could have not called me out on here and messaged me directly through a chat already established.

 

[LevButlerov]

Dude! I have literally sent you every bit of information you have asked for through a direct message you requested days ago. I have said countless times that I did not take a screen shot of my order number. Didn't realize that was a thing I needed to do because of emails. I have sent my info to you and Randi.
Why not direct message me? I have tried for four days to send you things that you asked for but nothing went through and now you are trying to call me out. I will get you the screen shots of emails with Randi.

That is not what I said about my wife. She placed a separate order and is having trouble with hers with guess who? Randi. Why are multiple people having multiple issues with napsgear and you all act like we are the problem?

how can they track down your order if no order number?

 

[jasonhill800]

That is not what I said about my wife. She placed a separate order and is having trouble with hers with guess who? Randi. Why are multiple people having multiple issues with napsgear and you all act like we are the problem?

Do you have an order number for the order placed by your wife?

Why are multiple people having multiple issues with napsgear and you all act like we are the problem?

And whom you're talking about here ? can you please mention those people here, so we can address them ?

Only you're having the multiple issues without sending any order number.

 

[capkar]

Do you have an order number for the order placed by your wife?




And whom you're talking about here ? can you please mention those people here, so we can address them ?

Only you're having the multiple issues without sending any order number.

I do not go digging through my wifes email so no to her order number, can we focus on this long ongoing process then deal with hers? I have posted several links on our initial messages with others having issues.

 

[Mobster]

I do not go digging through my wifes email so no to her order number, can we focus on this long ongoing process then deal with hers? I have posted several links on our initial messages with others having issues.

It might help as you'll have the same address info right?

 

[capkar]

It might help as you'll have the same address info right?

That is correct

 

[jasonhill800]

I do not go digging through my wifes email so no to her order number, can we focus on this long ongoing process then deal with hers? I have posted several links on our initial messages with others having issues.

I've received your transaction ID in PM. I'm checking it with our billing team and will update you once I hear back from them.

But without an valid order number, it's really difficult for us to verify the details.

 

[Mobster]

That is correct

Hence his asking

 

[capkar]

I've received your transaction ID in PM. I'm checking it with our billing team and will update you once I hear back from them.

But without an valid order number, it's really difficult for us to verify the details.

Ok since you received the transaction id then just refund the money and forget the products.

 

[capkar]

I've received your transaction ID in PM. I'm checking it with our billing team and will update you once I hear back from them.

But without an valid order number, it's really difficult for us to verify the details.

 

[Mobster]

That's an AI reference and not their reply (2nd image). The first is incorrect based off of what is being sold vs general goods. Or, to put it another way, Google is assuming that ALL companies follow the same model. More opinion vs fact

 

[capkar]

That's an AI reference and not tLook, I am just trying to either get money back at this point or the products I ordered.heir reply (2nd image). The first is incorrect based off of what is being sold vs general goods. Or, to put it another way, Google is assuming that ALL companies follow the same model. More opini

I did place the order, and something happened with the website immediately after the transaction was completed. I don't understand why I would go through all of this if it were a scam.

This back-and-forth has gone on for far too long. From my perspective, it feels like you're defending NapsGear without having the full context. Have you seen the complete message history between me and both of their customer service representatives? Have you seen our private conversations? I've repeatedly asked a legitimate question, and it continues to be ignored.

Based on your responses, it almost seems like you're advocating for them. Is there some affiliation or relationship with NapsGear that I should know about? Are they paying you?

I get those screen shots are not "law" or anything but they do hold merit and napsgear should answer for themselves.

 

[Idefineme]

Jasonhill will get it straightened out.
Just ignore the BS from certain mods that are only capable of seeing a negative situation one way and one way only - As Your fault.
It’s part of the game.

 

[LevButlerov]

Jasonhill will get it straightened out.
Just ignore the BS from certain mods that are only capable of seeing a negative situation one way and one way only - As Your fault.
It’s part of the game.

I did place the order, and something happened with the website immediately after the transaction was completed. I don't understand why I would go through all of this if it were a scam.

This back-and-forth has gone on for far too long. From my perspective, it feels like you're defending NapsGear without having the full context. Have you seen the complete message history between me and both of their customer service representatives? Have you seen our private conversations? I've repeatedly asked a legitimate question, and it continues to be ignored.

Based on your responses, it almost seems like you're advocating for them. Is there some affiliation or relationship with NapsGear that I should know about? Are they paying you?

I get those screen shots are not "law" or anything but they do hold merit and napsgear should answer for themselves.

I can stay this @jasonhill800 always tries his best and I would keep calm guys

 

[jasonhill800]

I did place the order, and something happened with the website immediately after the transaction was completed. I don't understand why I would go through all of this if it were a scam.

This back-and-forth has gone on for far too long. From my perspective, it feels like you're defending NapsGear without having the full context. Have you seen the complete message history between me and both of their customer service representatives? Have you seen our private conversations? I've repeatedly asked a legitimate question, and it continues to be ignored.

Based on your responses, it almost seems like you're advocating for them. Is there some affiliation or relationship with NapsGear that I should know about? Are they paying you?

I get those screen shots are not "law" or anything but they do hold merit and napsgear should answer for themselves.

Everything you’ve shared till now has turned out to be fake.

We checked all the details shared by you with our team,

The email ID you gave isn’t registered with us. The ticket ID doesn’t exist. We couldn’t find the transaction ID anywhere in our system.

I also asked you to simply log in to your Naps account and share a screenshot of your order dashboard, but you said you couldn’t log in. If you actually purchased it, how is that possible?

Then I asked you to share your wife’s order ID or just log in to her account and show the order dashboard, but you refused that as well.

At this point, you have not provided a single verifiable detail to support your claim. The email ID, ticket ID, and transaction ID you shared have all been found to be invalid, and you have refused to provide any evidence of a genuine purchase.

I request the admins to review this account carefully. Based on the information available, this appears to be an attempt to mislead the sponsor and make false claims. If the user cannot provide valid proof of purchase, I request that appropriate action should be taken.

Thank you.
Jason

 

[capkar]

Everything you’ve shared till now has turned out to be fake.

We checked all the details shared by you with our team,

The email ID you gave isn’t registered with us. The ticket ID doesn’t exist. We couldn’t find the transaction ID anywhere in our system.

I also asked you to simply log in to your Naps account and share a screenshot of your order dashboard, but you said you couldn’t log in. If you actually purchased it, how is that possible?

Then I asked you to share your wife’s order ID or just log in to her account and show the order dashboard, but you refused that as well.

At this point, you have not provided a single verifiable detail to support your claim. The email ID, ticket ID, and transaction ID you shared have all been found to be invalid, and you have refused to provide any evidence of a genuine purchase.

I request the admins to review this account carefully. Based on the information available, this appears to be an attempt to mislead the sponsor and make false claims. If the user cannot provide valid proof of purchase, I request that appropriate action should be taken.

Thank you.
Jason

This is simply not true. I provided everything you requested through our direct messages. The only information I did not provide was my wife's personal information because I was concerned she would receive the same treatment I'm experiencing. Unfortunately, she is already being given the runaround through email as well.

For anyone reading this, I did place an order with napsgear.org, and they accepted my payment of just over $200. I have already provided Jason with the transaction ID and a screenshot of the payment as proof. I've attached that evidence here as well. You have my transaction id and you know you have traced down that there was money sent through that id so just return it. There was no product sent with said transaction so napsgear is just going to keep the money?

I encourage others to pay close attention to how this situation has been handled. There are multiple posts on this forum and on Reddit describing similar experiences with NapsGear. Do your own research and make an informed decision before placing an order.

As far as the admins are concerned, go ahead, review my account and do what you need to do. @jasonhill800 is not telling the truth. Period. Attached is just a part of what I have sent him that he claims I have not sent. Clearly it shows with just this one screenshot that he is not being honest.

 

[jasonhill800]

This is simply not true. I provided everything you requested through our direct messages. The only information I did not provide was my wife's personal information because I was concerned she would receive the same treatment I'm experiencing. Unfortunately, she is already being given the runaround through email as well.

For anyone reading this, I did place an order with napsgear.org, and they accepted my payment of just over $200. I have already provided Jason with the transaction ID and a screenshot of the payment as proof. I've attached that evidence here as well. You have my transaction id and you know you have traced down that there was money sent through that id so just return it. There was no product sent with said transaction so napsgear is just going to keep the money?

I encourage others to pay close attention to how this situation has been handled. There are multiple posts on this forum and on Reddit describing similar experiences with NapsGear. Do your own research and make an informed decision before placing an order.

As far as the admins are concerned, go ahead, review my account and do what you need to do. @jasonhill800 is not telling the truth. Period. Attached is just a part of what I have sent him that he claims I have not sent. Clearly it shows with just this one screenshot that he is not being honest.

You did send a transaction ID, but we couldn’t find it in our system. How can you prove that this transaction ID is even related to us or that the payment was made to us? You haven’t provided any proof.

The email ID you shared isn’t registered with us, and the ticket ID you provided doesn’t exist in our system either.

Ok since you received the transaction id then just refund the money and forget the products

You’re simply making a claim without any valid evidence. In one of your comments, you even said, “I’ve shared the transaction ID, now just send me the refund,” without verifying any details. That clearly doesn’t make sense. I don't see any geniune customer raising issues act like this.

At this point, it looks like you’re making a false claim. I won’t be replying further unless you provide genuine proof of purchase.

 

[Mobster]

I did place the order, and something happened with the website immediately after the transaction was completed. I don't understand why I would go through all of this if it were a scam.

This back-and-forth has gone on for far too long. From my perspective, it feels like you're defending NapsGear without having the full context. Have you seen the complete message history between me and both of their customer service representatives? Have you seen our private conversations? I've repeatedly asked a legitimate question, and it continues to be ignored.

Based on your responses, it almost seems like you're advocating for them. Is there some affiliation or relationship with NapsGear that I should know about? Are they paying you?

I get those screen shots are not "law" or anything but they do hold merit and napsgear should answer for themselves.

Look. If sh*t happens understand it'll be fixed.

But looking up stuff in general terms relating to databases is a stretch at best and then hoping, cos you're pissed off, it applies to NapsGear (or indeed any UGL in the PED arena) is understandable but equally not gonna help your case.

By way of example ANY UGL could find them and their customers in a a LOT of hot water were federal authorities to become involved and gain access to their databases.

And, again as I KNOW you KNOW, they deal with 1000's of transactions per week of which almost all have zero issues. So why wouldn't I advocate for them? How long have they been trading... 15+ years. No one gets to last that long if they kept fkin up

 

[capkar]

Everything you’ve shared till now has turned out to be fake.

We checked all the details shared by you with our team,

The email ID you gave isn’t registered with us. The ticket ID doesn’t exist. We couldn’t find the transaction ID anywhere in our system.

I also asked you to simply log in to your Naps account and share a screenshot of your order dashboard, but you said you couldn’t log in. If you actually purchased it, how is that possible?

Then I asked you to share your wife’s order ID or just log in to her account and show the order dashboard, but you refused that as well.

At this point, you have not provided a single verifiable detail to support your claim. The email ID, ticket ID, and transaction ID you shared have all been found to be invalid, and you have refused to provide any evidence of a genuine purchase.

I request the admins to review this account carefully. Based on the information available, this appears to be an attempt to mislead the sponsor and make false claims. If the user cannot provide valid proof of purchase, I request that appropriate action should be taken.

Thank you.
Jason

You did send a transaction ID, but we couldn’t find it in our system. How can you prove that this transaction ID is even related to us or that the payment was made to us? You haven’t provided any proof.

The email ID you shared isn’t registered with us, and the ticket ID you provided doesn’t exist in our system either.



You’re simply making a claim without any valid evidence. In one of your comments, you even said, “I’ve shared the transaction ID, now just send me the refund,” without verifying any details. That clearly doesn’t make sense. I don't see any geniune customer raising issues act like this.

At this point, it looks like you’re making a false claim. I won’t be replying further unless you provide genuine proof of purchase.

Look. If sh*t happens understand it'll be fixed.

But looking up stuff in general terms relating to databases is a stretch at best and then hoping, cos you're pissed off, it applies to NapsGear (or indeed any UGL in the PED arena) is understandable but equally not gonna help your case.

By way of example ANY UGL could find them and their customers in a a LOT of hot water were federal authorities to become involved and gain access to their databases.

And, again as I KNOW you KNOW, they deal with 1000's of transactions per week of which almost all have zero issues. So why wouldn't I advocate for them? How long have they been trading... 15+ years. No one gets to last that long if they kept fkin up

I'm done trying to make my point here.

From the very first response to my original post, I was met with "WTF," and the conversation hasn't improved since. Most recently, you stated that I was "pissed off," which raises the question: how would you know? You don't. It was simply an assumption, and it reinforced my impression that this discussion was never going to be productive.

NapsGear and JasonHill, you win. Keep the money. I only hope others who read this take the time to do their own research. A quick search online will show that complaints similar to mine involving NapsGear have been made for years.

Jason, you and I already communicated through direct messages. If your goal was to resolve this, why not continue the conversation there instead of repeatedly calling me out publicly? I provided the date, recipient name, time of the transaction, and the other information you requested. Throughout this process, I have maintained that the website failed during checkout, my payment was taken, and my order was never completed. Instead of addressing that issue, the focus has remained on what I was supposedly unable to provide, while I have yet to see any evidence presented to support your position.

People can draw their own conclusions, but if this is how customer concerns are handled, others should be aware that they could find themselves in the same situation.

If this is how NapsGear's customer support chooses to handle customer concerns, people can judge that for themselves.

 

[LevButlerov]

I'm done trying to make my point here.

From the very first response to my original post, I was met with "WTF," and the conversation hasn't improved since. Most recently, you stated that I was "pissed off," which raises the question: how would you know? You don't. It was simply an assumption, and it reinforced my impression that this discussion was never going to be productive.

NapsGear and JasonHill, you win. Keep the money. I only hope others who read this take the time to do their own research. A quick search online will show that complaints similar to mine involving NapsGear have been made for years.

Jason, you and I already communicated through direct messages. If your goal was to resolve this, why not continue the conversation there instead of repeatedly calling me out publicly? I provided the date, recipient name, time of the transaction, and the other information you requested. Throughout this process, I have maintained that the website failed during checkout, my payment was taken, and my order was never completed. Instead of addressing that issue, the focus has remained on what I was supposedly unable to provide, while I have yet to see any evidence presented to support your position.

People can draw their own conclusions, but if this is how customer concerns are handled, others should be aware that they could find themselves in the same situation.

If this is how NapsGear's customer support chooses to handle customer concerns, people can judge that for themselves.

Napsgear team is saying you are lying about the order is this true?

 

[capkar]

Napsgear team is saying you are lying about the order is this true?

No, I am not lying. Why would I perpetuate a lie about a $200 order? I place the order 4 weeks ago now and like I said before, the website crapped out but they took my money. I promptly sent an email the following day because I didn't get any kind of confirmation except from the crypto transaction. I have even attached said crypto transaction number with time stamp. I am not arguing my point about this anymore, it is a waste of time and breath. You can believe me or not.

 

[LevButlerov]

No, I am not lying. Why would I perpetuate a lie about a $200 order? I place the order 4 weeks ago now and like I said before, the website crapped out but they took my money. I promptly sent an email the following day because I didn't get any kind of confirmation except from the crypto transaction. I have even attached said crypto transaction number with time stamp. I am not arguing my point about this anymore, it is a waste of time and breath. You can believe me or not.

They said you are lying about order number, do you have payment confirmation?

 

[jasonhill800]

No, I am not lying. Why would I perpetuate a lie about a $200 order?

Why would a source that’s been serving customers for over 20 years risk its reputation for $200? We genuinely care about our customers, and we would never want to lose a loyal customer over such a small amount.

We’re not even insisting that you provide an order number. We understand your explanation that the website may have had an issue and didn’t generate one. So, we’ve kept that aside.

However, there are still three major issues:

1. The email address you shared is not registered in our system.
2. The ticket ID you provided doesn’t exist in our system.
3. The transaction ID you shared cannot be found in our records.

So even if we completely ignore the missing order number, there is still no verifiable information linking your claim to our system.

If you have any genuine proof that can help us verify your purchase, we’re happy to review it. Otherwise, we simply don’t have enough evidence to process your claim

 

[Mobster]

In previous images, and I just rechecked, there's nothing which connects to Naps. It does feel like this wasn't NapsGear.org

Odd

 

[LevButlerov]

Why would a source that’s been serving customers for over 20 years risk its reputation for $200? We genuinely care about our customers, and we would never want to lose a loyal customer over such a small amount.

We’re not even insisting that you provide an order number. We understand your explanation that the website may have had an issue and didn’t generate one. So, we’ve kept that aside.

However, there are still three major issues:

1. The email address you shared is not registered in our system.
2. The ticket ID you provided doesn’t exist in our system.
3. The transaction ID you shared cannot be found in our records.

So even if we completely ignore the missing order number, there is still no verifiable information linking your claim to our system.

If you have any genuine proof that can help us verify your purchase, we’re happy to review it. Otherwise, we simply don’t have enough evidence to process your claim

exactly! 20 years in business trusted!