NAPSGEAR ISSUES

[Daxman23]

I am on day 15 after submitting the first help ticket for the fake Ultima test enanthate. I received 12 vials 10+2 of the matching batch number MT009662. I have submitted photos with the help ticket of the boxes and the water clear test that was even admitted openly on ultimas website and only response I have gotten 3-4 seperate times was “I will forward this to upper management”, or “I’ll forward this to senior management”. Has anyone actually had napsgear give them a resolution yet? Ive posted twice in the Q&A section on naps also and it seems like they are trying to silence me . I’ve been a customer for almost 12 years and this experience and how it’s been handled has been piss poor. @jasonhill800

 

[Daxman23]

Here’s photos of the batch # @jasonhill800

 

[LevButlerov]

I am on day 15 after submitting the first help ticket for the fake Ultima test enanthate. I received 12 vials 10+2 of the matching batch number MT009662. I have submitted photos with the help ticket of the boxes and the water clear test that was even admitted openly on ultimas website and only response I have gotten 3-4 seperate times was “I will forward this to upper management”, or “I’ll forward this to senior management”. Has anyone actually had napsgear give them a resolution yet? Ive posted twice in the Q&A section on naps also and it seems like they are trying to silence me . I’ve been a customer for almost 12 years and this experience and how it’s been handled has been piss poor. @jasonhill800

Here’s photos of the batch # @jasonhill800

welcome to the EVO family @Daxman23 you're saying this is a bad batch? not sure napsgear knows about this, likely down the line
@jasonhill800 please check

 

[Daxman23]

welcome to the EVO family @Daxman23 you're saying this is a bad batch? not sure napsgear knows about this, likely down the line
@jasonhill800 please check

Yes it’s a batch that tested as vitamin E, and ultima released this publicly on their website apologizing and stating to contact the vendor for credit or replacement. I have PM’d @jasonhill800 and haven’t had a response from him yet. Here is a photo of the batch of enanthate that was tested and photos from ultimas website. They had a batch of testE250, test cyp250, and HGH that all tested as bunk.

 

[LevButlerov]

Yes it’s a batch that tested as vitamin E, and ultima released this publicly on their website apologizing and stating to contact the vendor for credit or replacement. I have PM’d @jasonhill800 and haven’t had a response from him yet. Here is a photo of the batch of enanthate that was tested and photos from ultimas website. They had a batch of testE250, test cyp250, and HGH that all tested as bunk.

Yes i know about the Ultima situation unfortunate @Daxman23 thats why i dont trust China oils
give them time

 

[Mobster]

So they ARE dealing with it.

 

[Daxman23]

So they ARE dealing with it.

It’s been over 2 weeks

 

[Mobster]

It’s been over 2 weeks

Yep.

But part of that is a reliance on the product making company sorting out issues vs, as we can see, a MUCH faster (do a search for examples) fixing of problems by Naps typically.

 

[BodyMonster34]

bro this an Ultima problem. it happened to every source been well known
like when i sold bad manure to customers, i replaced it no problems

 

[stevesmi]

I am on day 15 after submitting the first help ticket for the fake Ultima test enanthate. I received 12 vials 10+2 of the matching batch number MT009662. I have submitted photos with the help ticket of the boxes and the water clear test that was even admitted openly on ultimas website and only response I have gotten 3-4 seperate times was “I will forward this to upper management”, or “I’ll forward this to senior management”. Has anyone actually had napsgear give them a resolution yet? Ive posted twice in the Q&A section on naps also and it seems like they are trying to silence me . I’ve been a customer for almost 12 years and this experience and how it’s been handled has been piss poor. @jasonhill800

I'm sure it will be fine man. They will replace it with something else.

 

[jasonhill800]

I am on day 15 after submitting the first help ticket for the fake Ultima test enanthate. I received 12 vials 10+2 of the matching batch number MT009662. I have submitted photos with the help ticket of the boxes and the water clear test that was even admitted openly on ultimas website and only response I have gotten 3-4 seperate times was “I will forward this to upper management”, or “I’ll forward this to senior management”. Has anyone actually had napsgear give them a resolution yet? Ive posted twice in the Q&A section on naps also and it seems like they are trying to silence me . I’ve been a customer for almost 12 years and this experience and how it’s been handled has been piss poor. @jasonhill800

Hi brother,

You'll get the replacement for the bad batches from ultima (which batch numbers are mentioned by ultima in announcement on its website)

Please send me your ticket number, I'll check more details with the team.

Thanks
Jason

 

[Daxman23]

bro this an Ultima problem. it happened to every source been well known
like when i sold bad manure to customers, i replaced it no problems

I’m not trying to blame napsgear 100%. I know this ultimately is ultimas fault. Naps is just the middle man vendor. I’ve been a naps customer for 12 years, I’ve just never seen an issue take over 2 weeks to have a resolution. In the past I had a 10+1 gray tops HGH order get lost in the mail and naps only took like 3 days to have a replacement sent out. This has been over 2 weeks to get a credit for $480 test order that’s well known to be bunk.

I'm sure it will be fine man. They will replace it with something else.

I will update the situation on here whenever naps and I come to a resolution. I’m not trying to shit all over them. Like I said I know they are just the vendor and ultimately it’s ultimas fault. I’ve just never seen it take this

Hi brother,

You'll get the replacement for the bad batches from ultima (which batch numbers are mentioned by ultima in announcement on its website)

Please send me your ticket number, I'll check more details with the team.

Thanks
Jason

i replied in our PM. Thanks for looking into this for me! I will update this thread whenever I get a resolution. Thanks again @jasonhill800

 

[2Thick]

Here’s photos of the batch # @jasonhill800

thanks for posting this. People out there are aware of this and the brand screwed up.

 

[Daxman23]

thanks for posting this. People out there are aware of this and the brand screwed up.

Yeah, major screw up on ultimas part. This testE250 batch, a batch of test cyp250, and an HGH batch was all screwed up admittedly by ultima. I’m sure ultimas taking a large hit on this one. At least they openly admitted it trying to save face.

 

[2Thick]

Yeah, major screw up on ultimas part. This testE250 batch, a batch of test cyp250, and an HGH batch was all screwed up admittedly by ultima. I’m sure ultimas taking a large hit on this one. At least they openly admitted it trying to save face.

It happens man. These are the types of things that good brands correct. Just like how you have a recall on a product

 

[Ulter]

I am on day 15 after submitting the first help ticket for the fake Ultima test enanthate. I received 12 vials 10+2 of the matching batch number MT009662. I have submitted photos with the help ticket of the boxes and the water clear test that was even admitted openly on ultimas website and only response I have gotten 3-4 seperate times was “I will forward this to upper management”, or “I’ll forward this to senior management”. Has anyone actually had napsgear give them a resolution yet? Ive posted twice in the Q&A section on naps also and it seems like they are trying to silence me . I’ve been a customer for almost 12 years and this experience and how it’s been handled has been piss poor. @jasonhill800

Napsgear is a fantastic source and they are one of the top in the world so they'll get you squared away.

 

[Daxman23]

Napsgear is a fantastic source and they are one of the top in the world so they'll get you squared away.

They’ve always done right by me for almost 12 years, this is the first truly bad experience I’ve had from them. I had a 10+1 HGH order get lost in transit once and they were quick to send out a reshipment…. But this ordeal like I stated started over 2 weeks ago and I still don’t have a resolution. Jason did PM me and we discussed things. Hopefully he can get me squared away. I’ve always had nothing but good things to say about naps and have always taken up for them in their Q&A section.

 

[ceo]

I am on day 15 after submitting the first help ticket for the fake Ultima test enanthate. I received 12 vials 10+2 of the matching batch number MT009662. I have submitted photos with the help ticket of the boxes and the water clear test that was even admitted openly on ultimas website and only response I have gotten 3-4 seperate times was “I will forward this to upper management”, or “I’ll forward this to senior management”. Has anyone actually had napsgear give them a resolution yet? Ive posted twice in the Q&A section on naps also and it seems like they are trying to silence me . I’ve been a customer for almost 12 years and this experience and how it’s been handled has been piss poor. @jasonhill800

Bros, we believe you. No need to go crazy, posting up pictures and stuff. They'll get it straightened out. It's something that was a mistake on the brand warehouse not on napsgear.

 

[ROIDDERS]

I am on day 15 after submitting the first help ticket for the fake Ultima test enanthate. I received 12 vials 10+2 of the matching batch number MT009662. I have submitted photos with the help ticket of the boxes and the water clear test that was even admitted openly on ultimas website and only response I have gotten 3-4 seperate times was “I will forward this to upper management”, or “I’ll forward this to senior management”. Has anyone actually had napsgear give them a resolution yet? Ive posted twice in the Q&A section on naps also and it seems like they are trying to silence me . I’ve been a customer for almost 12 years and this experience and how it’s been handled has been piss poor. @jasonhill800

sometimes these types of mistakes happen man. It's a team between the brand, the source, and everyone in between.

 

[stevesmi]

I will update the situation on here whenever naps and I come to a resolution. I’m not trying to shit all over them. Like I said I know they are just the vendor and ultimately it’s ultimas fault. I’ve just never seen it take this

yes its like going to walmart and buying a defective Michelin tire, then getting mad at walmart over it.

 

[Ulter]

They’ve always done right by me for almost 12 years, this is the first truly bad experience I’ve had from them. I had a 10+1 HGH order get lost in transit once and they were quick to send out a reshipment…. But this ordeal like I stated started over 2 weeks ago and I still don’t have a resolution. Jason did PM me and we discussed things. Hopefully he can get me squared away. I’ve always had nothing but good things to say about naps and have always taken up for them in their Q&A section.

It happens man. Not everything in life is perfect.

 

[jasonhill800]

They’ve always done right by me for almost 12 years, this is the first truly bad experience I’ve had from them. I had a 10+1 HGH order get lost in transit once and they were quick to send out a reshipment…. But this ordeal like I stated started over 2 weeks ago and I still don’t have a resolution. Jason did PM me and we discussed things. Hopefully he can get me squared away. I’ve always had nothing but good things to say about naps and have always taken up for them in their Q&A section.

Brother, your order was reshipped.

 

[ballin2504]

Seems like and Ultima issue not naps

 

[Daxman23]

Seems like and Ultima issue not naps

It was an ultima issue ultimately, but it took since February 26th to get the issue resolved. I received notice that a reshipment was sent out today. I will update once I receive it and have it tested.