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Umbrella has had many issues ongoing with their processing, as all research sites do because of the difficulty of keepin/having one in the research chemical industry. As many know, Max Redemption is the main solution, which is a gift card type purchase that helps pass through however it does require information as a one time occurrence to verify identity to set up the account, which i know makes some uncomfortable. I spoke with them multiple times and they are actively doing everything they can to get regular processing but it is something that is extremely difficult to obtain and then keep going..
They have one in place now that accepts visa and mastercard. Max redemption is still an option on the site as well. They are working on getting multiple back ups but it is a long and grueling process... The option is present now on the site for everyone...
As far as customer service goes... They are very very large and are bombarded daily with emails... If you want to get priority on your questions/concerns, MAKE SURE that in the SUBJECT line of your email, that you include "Dylan Gemelli sent me" and they will be able to put you ahead of the line
Make sure to send to [email protected] to also ensure priority on your email. I have done my best to make sure everyone gets the proper help they need. They are very busy and yet help me out the best they can
PLEASE DO NOT ASK THEM ABOUT HUMAN CONSUMPTION QUESTIONS. THEY ARE A RESEARCH CHEMICAL SITE AND CANNOT ANSWER THESE TYPE OF QUESTIONS... THAT IS WHY WE HAVE THE FORUMS FOR QUESTIONS LIKE THAT... YOU PUT THEM AT RISK BY ATTEMPTING TO ASK THESE QUESTIONS...
They have one in place now that accepts visa and mastercard. Max redemption is still an option on the site as well. They are working on getting multiple back ups but it is a long and grueling process... The option is present now on the site for everyone...
As far as customer service goes... They are very very large and are bombarded daily with emails... If you want to get priority on your questions/concerns, MAKE SURE that in the SUBJECT line of your email, that you include "Dylan Gemelli sent me" and they will be able to put you ahead of the line
Make sure to send to [email protected] to also ensure priority on your email. I have done my best to make sure everyone gets the proper help they need. They are very busy and yet help me out the best they can
PLEASE DO NOT ASK THEM ABOUT HUMAN CONSUMPTION QUESTIONS. THEY ARE A RESEARCH CHEMICAL SITE AND CANNOT ANSWER THESE TYPE OF QUESTIONS... THAT IS WHY WE HAVE THE FORUMS FOR QUESTIONS LIKE THAT... YOU PUT THEM AT RISK BY ATTEMPTING TO ASK THESE QUESTIONS...
