I want to warn this community about a vendor called Ace Pharma VIP who scammed me out of $325 CAD. I have screenshots of the full email exchange and Canada Post tracking update as proof — all posted below.
What happened:I placed an order and was given tracking number MW 623 833 729 CA (see Image 1). The package never arrived. After calling Canada Post multiple times over several days with no resolution, I went to the North Vancouver Canada Post depot in person. A manager there confirmed the shipping label was completely blank — no name, no address, nothing — only a postal code in the barcode. I could physically see my package but they could not release it to me. It was returned to sender on March 13 (see Image 4 — Canada Post tracking update).
Their response when confronted:Rather than apologizing or offering a solution, they accused me of lying and insisted they "copy and paste the address provided" (Image 2). When I pushed back with the Canada Post tracking evidence, they admitted they use a fake return address and said they would never receive the package back anyway (Image 5). No refund. No reship. Nothing.
The most damning part:In Image 5 you can see them literally admitting: "We use a fake return address, so we won't get any package back." This means even if Canada Post returns the package, they designed the whole system so there is no accountability. Your money is gone the moment you pay.
Summary of red flags:
- Deliberately uses a fake return address
- Blamed me (the customer) after Canada Post confirmed in person it was a shipper error
- Refused any refund or reship
- Became accusatory when presented with tracking proof
Canada Post tracking MW 623 833 729 CA confirms: "Item being returned to sender. Incomplete address. North Vancouver, BC — March 13, 11:56 AM" (Image 4)
Stay safe and do not order from these people. Happy to answer any questions in the thread.
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