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a napsgear story

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terim

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Here is a story about a source named napsgear. That was very well reviewed and well known. Lol. But seriously, me and my buddy decided to buy some gear from them. We both got their tren and testosterone. It is fantastic, really good quality and very fast acting. We were able to put on like 15 pounds each. I highly recommend them, and the shipping is fast.
 
terim said:
Here is a story about a source named napsgear. That was very well reviewed and well known. Lol. But seriously, me and my buddy decided to buy some gear from them. We both got their tren and testosterone. It is fantastic, really good quality and very fast acting. We were able to put on like 15 pounds each. I highly recommend them, and the shipping is fast.
Click to expand...
its a good story :D we all love napsgear for 24 years now!
 
I'm glad you had great results with Napsgear. This is what we love to hear.
 
Excellent review on Napsgear. I like the honesty of your review. You tell it how it is.
 
@jasonhill800

HI Jason, I am hoping you can help me. I've been a Napsgear customer for several years. I placed an order on 12/20/2025, and still have yet to receive it. I have been emailing customer support but only receive generic auto responses, thanking me for my patience and stating USPS is running behind because of the holidays. This is absolutely false info; USPS is still waiting to receive the package.

I have been tracking the package since early January using the Parcel tracking # that's provided in the 'My Orders' section of my online Napsgear account.

The item left the shipping country on Jan 9th, arrived in the US on Jan 11th, and was released from US customs on Jan 13th.

I am not receiving any assistance from customer service. I ordered well in advance to avoid being in the situation I'm currently in.

Could you please help me with this? I would be ever grateful to.

I ran out of test last week and am freaking out to say the least.

My Order #5487618

The Ticket ID #IJB-609-45056

I've been emailing with "Lisa Parsen" from customer service. She has helped me with a couple of delays I have had in the past, but I haven't had a delay like this before from NG, and especially not such horrible service. She last helped me about a year ago, and got the order to me. However, this time, I am just getting generic auto responses stating false information.

Please help me out. Thanks.
 
Free-weight Lifter324 said:
@jasonhill800

HI Jason, I am hoping you can help me. I've been a Napsgear customer for several years. I placed an order on 12/20/2025, and still have yet to receive it. I have been emailing customer support but only receive generic auto responses, thanking me for my patience and stating USPS is running behind because of the holidays. This is absolutely false info; USPS is still waiting to receive the package.

I have been tracking the package since early January using the Parcel tracking # that's provided in the 'My Orders' section of my online Napsgear account.

The item left the shipping country on Jan 9th, arrived in the US on Jan 11th, and was released from US customs on Jan 13th.

I am not receiving any assistance from customer service. I ordered well in advance to avoid being in the situation I'm currently in.

Could you please help me with this? I would be ever grateful to.

I ran out of test last week and am freaking out to say the least.

My Order #5487618

The Ticket ID #IJB-609-45056

I've been emailing with "Lisa Parsen" from customer service. She has helped me with a couple of delays I have had in the past, but I haven't had a delay like this before from NG, and especially not such horrible service. She last helped me about a year ago, and got the order to me. However, this time, I am just getting generic auto responses stating false information.

Please help me out. Thanks.
Click to expand...
I'll tag @jasonhill800 here to check for you.

you're ordering what?
 
1000253309.webp
 
Free-weight Lifter324 said:
@jasonhill800

HI Jason, I am hoping you can help me. I've been a Napsgear customer for several years. I placed an order on 12/20/2025, and still have yet to receive it. I have been emailing customer support but only receive generic auto responses, thanking me for my patience and stating USPS is running behind because of the holidays. This is absolutely false info; USPS is still waiting to receive the package.

I have been tracking the package since early January using the Parcel tracking # that's provided in the 'My Orders' section of my online Napsgear account.

The item left the shipping country on Jan 9th, arrived in the US on Jan 11th, and was released from US customs on Jan 13th.

I am not receiving any assistance from customer service. I ordered well in advance to avoid being in the situation I'm currently in.

Could you please help me with this? I would be ever grateful to.

I ran out of test last week and am freaking out to say the least.

My Order #5487618

The Ticket ID #IJB-609-45056

I've been emailing with "Lisa Parsen" from customer service. She has helped me with a couple of delays I have had in the past, but I haven't had a delay like this before from NG, and especially not such horrible service. She last helped me about a year ago, and got the order to me. However, this time, I am just getting generic auto responses stating false information.

Please help me out. Thanks.
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Hi mate, very sorry for all the inconvenience.

I'm checking all the details with the team, will update you on this shortly.

Jason
 
They had a buy 5 get 1 free special cor the Cyp, that's why the sixth one doesn't appear on this screenshot, all 6 only appear in the order summary seen in my last post.


This such a bummer. I appreciate you reaching out and trying to help. Means a lot. Thnx.
LevButlerov said:
this means what? @Free-weight Lifter324
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You had asked me what I ordered. I was just mentioning that I ordered 6 vials of Cypionate with a special they had: buy 5, get one free.

One of the two screenshots I uploaded shows only 5 vials of Cypionate ordered; I just wanted to let you and Jason know to avoid confusion. Thanks again for your help.
 
jasonhill800 said:
Hi mate, very sorry for all the inconvenience.

I'm checking all the details with the team, will update you on this shortly.

Jason
Click to expand...
Thank you Jason. I greatly appreciate it.

This is the generic email I continue receiving in response to mine:

"
Thank you for your patience!
I have requested our upper management for updates and will get back to you asap.


Please only reply to this email/ticket to ensure the fastest possible response. A brand-new ticket may lead to a delayed response or miscommunication.

Best Regards,
Lisa Parsen
-----------------------------------------------------------------------------
ALL RECENT PROMOTIONS: https://www.napsgear.org/all_promotions.php

Ticket Details
Ticket ID: IJB-609-45056
Department: General
Type: Issue
Status: In Progress
Priority: Normal

"
 
This is what most concerns me. The order has been in the US since January 11th, 2026. Nevertheless, Napsgear claims the delay is due to USPS.

Order was placed and paid for on 12/20/2026. Today is 2/23/2026.

As of today, USPS has still not received the order/package.

1000253681.webp
 
LevButlerov said:
you ordered international right? @Free-weight Lifter324
Click to expand...
Correct. I did not choose the domestic option; the price was almost double. Napsgear website states 3 to 4 weeks for international delivery; I assumed that was credible. Please see attached screenshot.

I placed the order on December 20th, 2025. The package has been in the US since January 11th, and cleared customs on January 13th.

Yesterday, Napsgear responded to another email I sent. The email they sent me seems to be another auto-respond email. They again stated "I have requested our upper management for updates and will get back to you asap". I still have yet to be contacted and USPS has still not received the package.
 

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Free-weight Lifter324 said:
Correct. I did not choose the domestic option; the price was almost double. Napsgear website states 3 to 4 weeks for international delivery; I assumed that was credible. Please see attached screenshot.

I placed the order on December 20th, 2025. The package has been in the US since January 11th, and cleared customs on January 13th.

Yesterday, Napsgear responded to another email I sent. The email they sent me seems to be another auto-respond email. They again stated "I have requested our upper management for updates and will get back to you asap". I still have yet to be contacted and USPS has still not received the package.
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Correction here, see the 3-4 weeks in general, they have in their terms it can take longer. International can get stuck in customs and Napsgear cant do anything about US customs, thats the risk you run, do you follow? @Free-weight Lifter324
 
Free-weight Lifter324 said:
Correct. I did not choose the domestic option; the price was almost double. Napsgear website states 3 to 4 weeks for international delivery; I assumed that was credible. Please see attached screenshot.

I placed the order on December 20th, 2025. The package has been in the US since January 11th, and cleared customs on January 13th.

Yesterday, Napsgear responded to another email I sent. The email they sent me seems to be another auto-respond email. They again stated "I have requested our upper management for updates and will get back to you asap". I still have yet to be contacted and USPS has still not received the package.
Click to expand...

Hi brother,

The team is checking on your order.

It looks like the package is stuck in customs. At the moment, we don’t have any additional information as the shipping company is not working due to national holidays.

We expect to receive an update after Feb 28.

Please allow us some time to check further.
 
LevButlerov said:
Correction here, see the 3-4 weeks in general, they have in their terms it can take longer. International can get stuck in customs and Napsgear cant do anything about US customs, thats the risk you run, do you follow? @Free-weight Lifter324
Click to expand...
CORRECTION HERE: I have stated several times the order/package cleared US Customs on JANUARY 11th, 2026.

Do you follow?

Also, the shipping policy you stated in your above message is incomplete and thus incorrect . This is what it states (see attached for reference):

"The customs processing time is not linear, rarely consistent, nor predictable. FOR THIS REASON, WE REQUIRE 30 FULL DAYS of transit time before we rule out delivery. If no delivery occurs by then, we can review your case and discuss potential options to resolve the matter."

Do you follow?
 

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jasonhill800 said:
Hi brother,

The team is checking on your order.

It looks like the package is stuck in customs. At the moment, we don’t have any additional information as the shipping company is not working due to national holidays.

We expect to receive an update after Feb 28.

Please allow us some time to check further.
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With all due respect Jason, that is absolutely incorrect. I don't understand why would you tell me that after I have uploaded the tracking history here many times and have also stated the package cleared US Customs on January 13th, 2026.

It is NOT stuck in customs. I have been tracking the order DAILY since early January. Please see attached.

Please genuinely try to help me receive my order. I really need your help man. This has become a nightmare.
 

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Free-weight Lifter324 said:
CORRECTION HERE: I have stated several times the order/package cleared US Customs on JANUARY 11th, 2026.

Do you follow?

Also, the shipping policy you stated in your above message is incomplete and thus incorrect . This is what it states (see attached for reference):

"The customs processing time is not linear, rarely consistent, nor predictable. FOR THIS REASON, WE REQUIRE 30 FULL DAYS of transit time before we rule out delivery. If no delivery occurs by then, we can review your case and discuss potential options to resolve the matter."

Do you follow?
Click to expand...

Free-weight Lifter324 said:
With all due respect Jason, that is absolutely incorrect. I don't understand why would you tell me that after I have uploaded the tracking history here many times and have also stated the package cleared US Customs on January 13th, 2026.

It is NOT stuck in customs. I have been tracking the order DAILY since early January. Please see attached.

Please genuinely try to help me receive my order. I really need your help man. This has become a nightmare.
Click to expand...
I think napsgear require a seizure letter please check @jasonhill800
 
Free-weight Lifter324 said:
With all due respect Jason, that is absolutely incorrect. I don't understand why would you tell me that after I have uploaded the tracking history here many times and have also stated the package cleared US Customs on January 13th, 2026.

It is NOT stuck in customs. I have been tracking the order DAILY since early January. Please see attached.

Please genuinely try to help me receive my order. I really need your help man. This has become a nightmare.
Click to expand...


Brother, I saw the screenshot showing it’s released from customs, but if that’s the case, we’re not sure why it hasn’t been delivered yet.

And that is why team mentioned, "It looks like the package is stuck in customs. At the moment, we don’t have any additional information as the shipping company is not working due to national holidays."

At the moment, the team believes it might still be stuck in customs, but we are not 100% sure.

That’s why we need to confirm the exact status with the shipping company first.

Please allow us some time to coordinate with them. Once we receive a clear update, we’ll confirm the status and share the next steps with you.

Thanks
Jason
 
jasonhill800 said:
Brother, I saw the screenshot showing it’s released from customs, but if that’s the case, we’re not sure why it hasn’t been delivered yet.

And that is why team mentioned, "It looks like the package is stuck in customs. At the moment, we don’t have any additional information as the shipping company is not working due to national holidays."

At the moment, the team believes it might still be stuck in customs, but we are not 100% sure.

That’s why we need to confirm the exact status with the shipping company first.

Please allow us some time to coordinate with them. Once we receive a clear update, we’ll confirm the status and share the next steps with you.

Thanks
Jason
Click to expand...

I appreciate it Jason. Please keep me posted. Thank you.
 
On a side note regarding the shipping company not working due to national holidays, the Chinese New year is celebrated from February 15th to February 22nd. However, this is not relevant to the delay, as the order/package arrived in the U.S. on January 11th and was released from U.S. Customs on January 13th.

My aplogies for being redundant. I am simply trying to avoid miscommunications or misunderstandings. Thank you, and I look forward to hearing from you and receiving my order. Thanks.
 
Free-weight Lifter324 said:
On a side note regarding the shipping company not working due to national holidays, the Chinese New year is celebrated from February 15th to February 22nd. However, this is not relevant to the delay, as the order/package arrived in the U.S. on January 11th and was released from U.S. Customs on January 13th.

My aplogies for being redundant. I am simply trying to avoid miscommunications or misunderstandings. Thank you, and I look forward to hearing from you and receiving my order. Thanks.
Click to expand...
i think your pack could be in customs and sized as well, you should wait for seizure letter and sent it to napsgear @Free-weight Lifter324
 
LevButlerov said:
i think your pack could be in customs and sized as well, you should wait for seizure letter and sent it to napsgear @Free-weight Lifter324
Click to expand...

The package was handed over to the logistics and delivery company on January 14th after it was released from U.S. Customs the day before, on January 13th (see below deliver details). Perhaps the logistics company Napsgear chose to work with lost the package or perhaps they're sitting on it. I just can't understand why we are still guessing.

The fact that we are still left speculating because Napsgear has not simply contacted the logistics and delivery company they chose to hire to determine what is actually happening is disappointing, to say the least.

I understand that issues can arise. However, failing to even make an effort to ensure that a long-time customer receives what they purchased, especially after such a delay, and all the emails and detailed information I have provided. That is precisley when a mishap becomes a slap to my face.

I am extremely grateful to Evolutionary.org for providing this platform, and I am grateful to you @LevButlerov & @jasonhill800 for at least responding to me. I appreciate you guys, and hope Jason will be succesful in helping me recieve my order. Thanks.



Screenshot 2026-02-26 at 11.29.26 PM.webp
 
Free-weight Lifter324 said:
On a side note regarding the shipping company not working due to national holidays, the Chinese New year is celebrated from February 15th to February 22nd. However, this is not relevant to the delay, as the order/package arrived in the U.S. on January 11th and was released from U.S. Customs on January 13th.

My aplogies for being redundant. I am simply trying to avoid miscommunications or misunderstandings. Thank you, and I look forward to hearing from you and receiving my order. Thanks.
Click to expand...

I'm discussing this the team, allow me some time. I'll update you on this.
 
Free-weight Lifter324 said:
The package was handed over to the logistics and delivery company on January 14th after it was released from U.S. Customs the day before, on January 13th (see below deliver details). Perhaps the logistics company Napsgear chose to work with lost the package or perhaps they're sitting on it. I just can't understand why we are still guessing.

The fact that we are still left speculating because Napsgear has not simply contacted the logistics and delivery company they chose to hire to determine what is actually happening is disappointing, to say the least.

I understand that issues can arise. However, failing to even make an effort to ensure that a long-time customer receives what they purchased, especially after such a delay, and all the emails and detailed information I have provided. That is precisley when a mishap becomes a slap to my face.

I am extremely grateful to Evolutionary.org for providing this platform, and I am grateful to you @LevButlerov & @jasonhill800 for at least responding to me. I appreciate you guys, and hope Jason will be succesful in helping me recieve my order. Thanks.



View attachment 190276
Click to expand...
This customs registration and logistics means its still in customs even if it says released btw @Free-weight Lifter324 ive seen this before, like the logistics company has to send paperwork before its handed over and even if they do sometimes nothing happens, its slow
 
LevButlerov said:
The EVO family helped you and took care of you :D @Free-weight Lifter324 can you start a training log for us? we want to help you get results, dial in training nutrition even before gear comes.
Click to expand...
Definitely seems that way Lev. Greatly appreciate you guys stepping in and appreciate the offer; I'll definitely be taking you up on that.

With regard to the latest on the missing/lost order, this is the email that was just sent to Napsgear. Perhaps @jasonhill800 can DM me the new tracking number.


Screenshot 2026-03-04 at 4.37.11 PM.webp
 
Free-weight Lifter324 said:
Definitely seems that way Lev. Greatly appreciate you guys stepping in and appreciate the offer; I'll definitely be taking you up on that.

With regard to the latest on the missing/lost order, this is the email that was just sent to Napsgear. Perhaps @jasonhill800 can DM me the new tracking number.


View attachment 193436
Click to expand...

Free-weight Lifter324 said:
Hi Jason, thanks again for your help 🙏.

Could you please help me with the above?
Click to expand...
You should wait for the tracking, I don't know if @jasonhill800 can send via DM, best give him time @Free-weight Lifter324
 
@jasonhill800 Hey Brother.

First time ordering from your company and I’ve run into some frustrating shipping issues—hoping someone here can help or has had a similar experience.

Order #5592600:


USPS has confirmed the postage hasn’t been paid, so the package is currently being held and won’t be released until that’s resolved.


Order #5621505:


Shipping label was created on March 13, but there have been no updates since. No movement at all, so I’m unsure if it’s even been handed off to the carrier.


I’ve opened multiple support cases but keep receiving generic responses with no clear resolution.


Can someone from your team provide a real update or next steps? Or has anyone else dealt with this and found a way to get it resolved?





Thanks in advance.
 

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jessemj85 said:
@jasonhill800 Hey Brother.

First time ordering from your company and I’ve run into some frustrating shipping issues—hoping someone here can help or has had a similar experience.

Order #5592600:


USPS has confirmed the postage hasn’t been paid, so the package is currently being held and won’t be released until that’s resolved.


Order #5621505:


Shipping label was created on March 13, but there have been no updates since. No movement at all, so I’m unsure if it’s even been handed off to the carrier.


I’ve opened multiple support cases but keep receiving generic responses with no clear resolution.


Can someone from your team provide a real update or next steps? Or has anyone else dealt with this and found a way to get it resolved?





Thanks in advance.
Click to expand...

jessemj85 said:
Had the same issue and just received this update. Not sure what’s going on, but very frustrating.
Click to expand...
It likely takes time on movement @jessemj85
lets tag @jasonhill800 to check
 
jessemj85 said:
@jasonhill800 Hey Brother.

First time ordering from your company and I’ve run into some frustrating shipping issues—hoping someone here can help or has had a similar experience.

Order #5592600:


USPS has confirmed the postage hasn’t been paid, so the package is currently being held and won’t be released until that’s resolved.


Order #5621505:


Shipping label was created on March 13, but there have been no updates since. No movement at all, so I’m unsure if it’s even been handed off to the carrier.


I’ve opened multiple support cases but keep receiving generic responses with no clear resolution.


Can someone from your team provide a real update or next steps? Or has anyone else dealt with this and found a way to get it resolved?





Thanks in advance.
Click to expand...

Replied to your pm, bro.
 
I am happy to be able to state I received the order. I've been ordering from Naps for many years; this was the first time my order was lost in transit and had to be reshipped. Although there was a delay this time, Naps came through and has maintained a 100% fulfillment ratio on all my orders. That definitely means a lot.

There are many variable factors outside of Naps' control, especially on international orders. In the future, I will be ordering using their domestic shipping option. I have received domestic orders in less than a week before, and they have never taken more than 2 weeks. Definitely worth paying slightly higher for domestic shipping when you need the order quickly.

Thank you @jasonhill800 & @LevButlerov 🙏🙏🙏
 
Free-weight Lifter324 said:
I am happy to be able to state I received the order. I've been ordering from Naps for many years; this was the first time my order was lost in transit and had to be reshipped. Although there was a delay this time, Naps came through and has maintained a 100% fulfillment ratio on all my orders. That definitely means a lot.

There are many variable factors outside of Naps' control, especially on international orders. In the future, I will be ordering using their domestic shipping option. I have received domestic orders in less than a week before, and they have never taken more than 2 weeks. Definitely worth paying slightly higher for domestic shipping when you need the order quickly.

Thank you @jasonhill800 & @LevButlerov 🙏🙏🙏
Click to expand...
good news :D @Free-weight Lifter324 please post some TD pics for Napsgear
 
Free-weight Lifter324 said:
I am happy to be able to state I received the order. I've been ordering from Naps for many years; this was the first time my order was lost in transit and had to be reshipped. Although there was a delay this time, Naps came through and has maintained a 100% fulfillment ratio on all my orders. That definitely means a lot.

There are many variable factors outside of Naps' control, especially on international orders. In the future, I will be ordering using their domestic shipping option. I have received domestic orders in less than a week before, and they have never taken more than 2 weeks. Definitely worth paying slightly higher for domestic shipping when you need the order quickly.

Thank you @jasonhill800 & @LevButlerov 🙏🙏🙏
Click to expand...

Thank for updating this here bro.

Glad to hear and apologize for the inconvenience.
 
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