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How long is to long to be expected to wait on a source to reply after you have made an order and paid? I placed an order with one of our sources on here Friday, I got the automatic order confirmation email and I paid with bitcoin. I got up the next morning to an email that said payment failed, but clearly it did not because I’ve got the record of it going through. I have reached out several times since then and have not received one reply on this matter. It was my first time placing an order with them and since they are so highly recommended, I thought this would be a smooth transaction, but when I check the website, it says I have no order history. My question is how much longer should I be expected to wait for an answer?
@Tao77 once you put in a support ticket or email, add your transaction ID to confirm and give it time.
How long has it been? in terms of days and did you check the transaction ID?
Yes on transaction ID. I included my order # details n the ticket.
I made the order Friday, however, I did not start trying to open a ticket until the next day when I found out there was an issue. I’m not too concerned yet, but since I’ve never used this company before, so I am unsure what their average response time is. I’ve just noticed other post where people said theirs shipped within 24 hours, and I haven’t even heard anything yet, I just know if there’s a error then I’m wanting to get it addressed ASAP. It’s probably just a little anxiety because I had never used this sponsor before. So any hiccups are disheartening.
@Tao77 i seem to recall your screen name on something else
what source did you use? there are reps on here who will be able to help you
however its a 3 day holiday weekend
@Tao77 bro which source you using? which brand? help us
sorry rather not say the source name, I don't want to down any source here. its just my first time using them, so unsure on how long is a normal wait for a reply from them. I have contacted a couple of their reps so hopefully this will be figured out soon.
thanks, I did just that, I contacted a couple of reps so hopefully will be all good soon. Also I didn't think of the holiday weekend, lol I worked just the same.
@Tao77 bros in USA it a 3 day weekend. a lot of reps and people off weekend. i gotta work too, i am on call but a lot of sources give they guys weekend off
@Tao77 you need to get a hold of one of their reps. every situation is different. who knows how to answer all this
@Tao77 1 month is the time you need to give a source to deliver. after that most sources will reship
@Tao77 i have no idea man. you should def reach out. i'm sure they will take care of the situation
Oh yes, of course but it’s not an issue with them shipping, it’s just an issue with knowing that the order has been confirmed. I got an email today saying the order was canceled because payment was not confirmed but I know it went through. I think maybe they’re just Out enjoying the holiday and so it may be tomorrow before I hear anything.
yeah that is the best way to do it
bro you can PM me if you want name
bros holiday for what? thought you guys only celebrate running around in skirts
if you were billed then they will fix it. you have the proof
Unfortunately holidays can mess things up at times, im sure if it they will get back to u and sort it out, all sources here that are approved you can speak openly about who you ordered from, you arent doing anything wrong if u do, we all speak openly about the sources.
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