Napsgear Order - USPS "Unpaid Postage, Item Will Not Be Delivered" – Need Help

[Frasblast4]

Hey guys,



I've ordered from Napsgear before and everything arrived perfectly. My latest order ($476) is now stuck with this USPS status:

"Unpaid postage, item will not be delivered"

Full message: “The package associated with this tracking number did not have proper postage applied and will not be delivered. You are encouraged to contact the sender/merchant to seek reshipment, refund or other available recourse.”

Reached out via NapsHelp right away and was told give it a few days for the status to update. No status update and when I followed up I was told to sit and wait 5 weeks from delivery date and ignored the USPS Status all together:

"If no delivery occurs after 5 weeks of transit, please notify us and we will review your case with high priority."

Any Napsgear reps here — can you please help get this sorted? Happy to provide order details and screenshots via PM.

Has anyone else had this exact issue lately?
Thanks in advance.

 

[Idefineme]

@jasonhill800

 

[LevButlerov]

Hey guys,



I've ordered from Napsgear before and everything arrived perfectly. My latest order ($476) is now stuck with this USPS status:

"Unpaid postage, item will not be delivered"

Full message: “The package associated with this tracking number did not have proper postage applied and will not be delivered. You are encouraged to contact the sender/merchant to seek reshipment, refund or other available recourse.”

Reached out via NapsHelp right away and was told give it a few days for the status to update. No status update and when I followed up I was told to sit and wait 5 weeks from delivery date and ignored the USPS Status all together:

"If no delivery occurs after 5 weeks of transit, please notify us and we will review your case with high priority."

Any Napsgear reps here — can you please help get this sorted? Happy to provide order details and screenshots via PM.

Has anyone else had this exact issue lately?
Thanks in advance.

welcome to the EVO family @Frasblast4 sorry about this I hope @jasonhill800 can help you I tagged him
but did you try to contact usps to pay for the postage?

 

[Mobster]

In the UK we'd just pay the additional postage

 

[jasonhill800]

Hey guys,



I've ordered from Napsgear before and everything arrived perfectly. My latest order ($476) is now stuck with this USPS status:

"Unpaid postage, item will not be delivered"

Full message: “The package associated with this tracking number did not have proper postage applied and will not be delivered. You are encouraged to contact the sender/merchant to seek reshipment, refund or other available recourse.”

Reached out via NapsHelp right away and was told give it a few days for the status to update. No status update and when I followed up I was told to sit and wait 5 weeks from delivery date and ignored the USPS Status all together:

"If no delivery occurs after 5 weeks of transit, please notify us and we will review your case with high priority."

Any Napsgear reps here — can you please help get this sorted? Happy to provide order details and screenshots via PM.

Has anyone else had this exact issue lately?
Thanks in advance.

Hi brother, do not worry.

Please send me your order number in pm.

I'll check with the team.

 

[stevesmi]

sounds like they weighed the package and are being dicks.. its probably 1oz off
the post office has been awful lately over every little thing

 

[ceo]

Bro, sounds like the post office screwed up. Big surprise on that.

 

[chesty]

At the end of the day, napsgear will get you your products. Has there ever been a single person who said they didn't

 

[Ulter]

Sometimes the post office screws stuff up. Sometimes the shipper might put the wrong postage. These are little things and it's not the end of the world. They'll get it straightened out.

 

[BodyMonster34]

Bro, napsgear for real men. You don't got to worry. I never have an issue delivering to my trailer in Texas.

 

[Arabian]

I can admit I've never heard of this happening before. Sounds pretty silly if you ask me. It's probably like 10 cents extra postage needed and the post office is just being lazy.

 

[Frasblast4]

I called USPS in an attempt to pay postage and I was informed that is not an option as the item was seized due to counterfeit postage applied.

@jasonhill800 sent you a DM in hopes to have this resolved.

 

[LevButlerov]

I called USPS in an attempt to pay postage and I was informed that is not an option as the item was seized due to counterfeit postage applied.

@jasonhill800 sent you a DM in hopes to have this resolved.

counterfeit postage applied? @Frasblast4 i didnt know there is such a thing

 

[jasonhill800]

I called USPS in an attempt to pay postage and I was informed that is not an option as the item was seized due to counterfeit postage applied.

@jasonhill800 sent you a DM in hopes to have this resolved.

Replied to you brother, kindly check.

 

[LevButlerov]

Replied to you brother, kindly check.

good follow up @jasonhill800