Napsgear scammed me.

[Echos]

First, let me say that I have been a loyal customer of Napsgear since 2021. I have made about 15 orders during that time, equating to just over $10,000 US dollars. I've never had an issue with their service before. But this has all changed. Also, I'm sure that the parent company Napsgear is likely not responsible directly for this scam. But, whomever they employ to make deliveries is the culpit. Yes, I have taken the issue up with customer service but I'm told there is nothing they can do.

On March 1 I placed an order for some Primo from Pharmaqo, being delievered in the US. Order paid and marked shipped March 10. According to the Napsgear email they say to wait 4wks before making a dispute about delivery. So I waited. On April 12 I sent in dispute to customer service that my shipment was not delivered. I didn't realize there was tracking information until this time. According to USPS tracking, it was delivered on March 19th at 10:14AM to my address. Napsgear tells me I should go to the post office to get a claim of "non delivery".

Okay, here is the scam. Whomever is in charge of packaging, generates a tracking number that is associated with address A. BUT, they label the actual package, they label it to be delivered to address B. So then the package gets delivered to the "wrong" address, but it shows that it was delivered in USPS tracking system to the "correct address". So because the package was delivered, they cannot generate a "non delivery" letter because it was actually delivered...but to the wrong address.

So, this is a bold claim. How do I know this? The people at my post office pulled up the GPS data from the scanner that was used to mark the package as delivered at 10:14AM on March 19th. It was NOT at my address. They can show thru package tracking that the package was never delivered to MY address and they have GPS data to prove it. Because of Privacy of Information, they are not allowed to show me where the package was delivered. Furthermore, because the package was actually delivered to the address on the package, they cannot generate a "non delivery" letter. They can only verbally confirm that the package on the label and the package tracking address are different. So USPS cannot help, Napsgear refuses to look into this any further and I'm out the money I spent. Maybe someone from Napsgear would be willing to call and talk verbally to my post man?

I'm sure there will be many members who will come to the defense of Napsgear. Honestly, before this, I would have too. Again, $10,000 dollars I've spent with them to date and no issue until now. Maybe it’s just whomever is distributing or Pharmaqo in the US? I've never had issues with prior overseas or domestic orders from other brands like Dragon or Geneza. But, I know that I'm out that money without recourse.

Maybe, just maybe, someone from Napsgear will take ownership of this and investigate. If it happened to me, then I'm sure that it has or will happen to others. Napsgear has a problem. Until it is made right, I will go elsewhere, and I would encourage you to think twice before you place your order. How much money are you willing to lose?

 

[LevButlerov]

First, let me say that I have been a loyal customer of Napsgear since 2021. I have made about 15 orders during that time, equating to just over $10,000 US dollars. I've never had an issue with their service before. But this has all changed. Also, I'm sure that the parent company Napsgear is likely not responsible directly for this scam. But, whomever they employ to make deliveries is the culpit. Yes, I have taken the issue up with customer service but I'm told there is nothing they can do.

On March 1 I placed an order for some Primo from Pharmaqo, being delievered in the US. Order paid and marked shipped March 10. According to the Napsgear email they say to wait 4wks before making a dispute about delivery. So I waited. On April 12 I sent in dispute to customer service that my shipment was not delivered. I didn't realize there was tracking information until this time. According to USPS tracking, it was delivered on March 19th at 10:14AM to my address. Napsgear tells me I should go to the post office to get a claim of "non delivery".

Okay, here is the scam. Whomever is in charge of packaging, generates a tracking number that is associated with address A. BUT, they label the actual package, they label it to be delivered to address B. So then the package gets delivered to the "wrong" address, but it shows that it was delivered in USPS tracking system to the "correct address". So because the package was delivered, they cannot generate a "non delivery" letter because it was actually delivered...but to the wrong address.

So, this is a bold claim. How do I know this? The people at my post office pulled up the GPS data from the scanner that was used to mark the package as delivered at 10:14AM on March 19th. It was NOT at my address. They can show thru package tracking that the package was never delivered to MY address and they have GPS data to prove it. Because of Privacy of Information, they are not allowed to show me where the package was delivered. Furthermore, because the package was actually delivered to the address on the package, they cannot generate a "non delivery" letter. They can only verbally confirm that the package on the label and the package tracking address are different. So USPS cannot help, Napsgear refuses to look into this any further and I'm out the money I spent. Maybe someone from Napsgear would be willing to call and talk verbally to my post man?

I'm sure there will be many members who will come to the defense of Napsgear. Honestly, before this, I would have too. Again, $10,000 dollars I've spent with them to date and no issue until now. Maybe it’s just whomever is distributing or Pharmaqo in the US? I've never had issues with prior overseas or domestic orders from other brands like Dragon or Geneza. But, I know that I'm out that money without recourse.

Maybe, just maybe, someone from Napsgear will take ownership of this and investigate. If it happened to me, then I'm sure that it has or will happen to others. Napsgear has a problem. Until it is made right, I will go elsewhere, and I would encourage you to think twice before you place your order. How much money are you willing to lose?

@Echos sorry to hear about this, and I'm sure there is an answer. The answer is likely the napsgear shipper for this lab is lying or putting the wrong information, that's happened to other suppliers as well. Napsgear themselves don't actually carry any gear, they sell from warehouses, those warehouses can have obviously unscrupulous people shipping and scamming the buyers.
The warehouses are usually to blame, and I'm sure you can get this resolved in time.
@jasonhill800 is their rep, I just @ him here.

At times like this having an active log would help to show you're legit and a true part of the EVO family: your stopped sadly
https://www.evolutionary.org/forums/threads/echos-bulk-log.96983/

 

[stevesmi]

It could be as simple as the postman fucked up and delivered to the wrong address.

I once ordered a t shirt and it was marked delivered and nothing was in my box. I flagged down my postman ans asked about it and he checked his truck and it was wedged in between the seats lol. It happens all the time.
Have had packs delivered to the other side of the neighborhood and all kinds of stuff

So this isn’t napsgear scamming you. They got zero reason to do that man

 

[RickRock]

As others have said this doesn't necessarily fall on napsgear. They have a solid reputation with customer service. Sometimes shit happens with delivery

 

[Echos]

@Echos sorry to hear about this, and I'm sure there is an answer. The answer is likely the napsgear shipper for this lab is lying or putting the wrong information, that's happened to other suppliers as well. Napsgear themselves don't actually carry any gear, they sell from warehouses, those warehouses can have obviously unscrupulous people shipping and scamming the buyers.
The warehouses are usually to blame, and I'm sure you can get this resolved in time.
@jasonhill800 is their rep, I just @ him here.

At times like this having an active log would help to show you're legit and a true part of the EVO family: your stopped sadly
https://www.evolutionary.org/forums/threads/echos-bulk-log.96983/

I stopped about the time I was going thru a divorce. Still going to the gym but I have had little time, particularly emotionally, to make logs and stuff. I’m just now getting to the point that I’m ready to forgive and move forward.

As I mentioned: Also, I'm sure that the parent company Napsgear is likely not responsible directly for this scam. But, whomever they employ to make deliveries is the culpit.

But, with that said, Napsgear is responsible for whom they employ to make these shipments. I have no idea who the shipper actually is so there is no line of recourse there for me. Napsgear, at least so far, has not been helpful. I’ll try to contact the rep you listed and see if they might be able to help. Thank you for your reply.

 

[zedhed]

I don't get the scam to be honest. how does anyone make money sending packages purposefully to the wrong place?

 

[Shrine]

napsgear didn't scam you here. sounds like a post office screw up to me

 

[ceo]

Bros next time don't go chasing a pack like this down.
just contact the source only

 

[ROIDDERS]

napsgear is a re-seller and can't be the one you bash here.
maybe take it up with the brand itself

 

[chesty]

sorry this happened to you.

honestly seems like just bad luck

 

[Ulter]

i'm sure if napsgear can fix this they will.
they aren't about screwing people

 

[BodyMonster34]

bro napsgear the place for real men.

if you be patient they will help you out, worst case give you discount

 

[Mobster]

This is on the sender. In addition to that does the USPS have an image of the label? I've had issues with carriers where they are streets away. Another took a pic of where it was hidden and it was 200 feet away outside a local pub. Lucky for me I recognized the door

 

[LevButlerov]

I stopped about the time I was going thru a divorce. Still going to the gym but I have had little time, particularly emotionally, to make logs and stuff. I’m just now getting to the point that I’m ready to forgive and move forward.

As I mentioned: Also, I'm sure that the parent company Napsgear is likely not responsible directly for this scam. But, whomever they employ to make deliveries is the culpit.

But, with that said, Napsgear is responsible for whom they employ to make these shipments. I have no idea who the shipper actually is so there is no line of recourse there for me. Napsgear, at least so far, has not been helpful. I’ll try to contact the rep you listed and see if they might be able to help. Thank you for your reply.

@Echos sorry about the divorce, but you know the situation emotionally needs support right? and nowhere else will you get the support like the EVO family love and support. Thats why you should restart at least your training log.

I tagged the napsgear rep for this, he will follow up hopefully soon. @jasonhill800 you can DM him too.

 

[Echos]

@Echos sorry about the divorce, but you know the situation emotionally needs support right? and nowhere else will you get the support like the EVO family love and support. Thats why you should restart at least your training log.

I tagged the napsgear rep for this, he will follow up hopefully soon. @jasonhill800 you can DM him too.

Emotional support on here? LOL. “Bro…F*&^ that B*^$#, what you need is more Tren!” LOL. Okay, in all seriousness, I should get back on here to some extent. I’m starting a cut for a cruise I’m taking in late July.

I did reach out to Jason on a DM yesterday. Hopefully I’ll hear back from him soon. I do hope that Napsgear will at the very least look into this more closely. If it happened to me I’m sure it’s happened to others. The other thing is I need a few more things for this cut and I was waiting to get this order before I made another one. As I’ve said, I’ve never had an issue with them before. (One time an order was made and it was cancelled but its because the supplier didn’t have the HGH in stock that I ordered. They refunded my money and all was good). I”m comfortable with Napsgear and their ordering process. I just hope they can make this right some how.
Thanks for your help!

 

[jasonhill800]

First, let me say that I have been a loyal customer of Napsgear since 2021. I have made about 15 orders during that time, equating to just over $10,000 US dollars. I've never had an issue with their service before. But this has all changed. Also, I'm sure that the parent company Napsgear is likely not responsible directly for this scam. But, whomever they employ to make deliveries is the culpit. Yes, I have taken the issue up with customer service but I'm told there is nothing they can do.

On March 1 I placed an order for some Primo from Pharmaqo, being delievered in the US. Order paid and marked shipped March 10. According to the Napsgear email they say to wait 4wks before making a dispute about delivery. So I waited. On April 12 I sent in dispute to customer service that my shipment was not delivered. I didn't realize there was tracking information until this time. According to USPS tracking, it was delivered on March 19th at 10:14AM to my address. Napsgear tells me I should go to the post office to get a claim of "non delivery".

Okay, here is the scam. Whomever is in charge of packaging, generates a tracking number that is associated with address A. BUT, they label the actual package, they label it to be delivered to address B. So then the package gets delivered to the "wrong" address, but it shows that it was delivered in USPS tracking system to the "correct address". So because the package was delivered, they cannot generate a "non delivery" letter because it was actually delivered...but to the wrong address.

So, this is a bold claim. How do I know this? The people at my post office pulled up the GPS data from the scanner that was used to mark the package as delivered at 10:14AM on March 19th. It was NOT at my address. They can show thru package tracking that the package was never delivered to MY address and they have GPS data to prove it. Because of Privacy of Information, they are not allowed to show me where the package was delivered. Furthermore, because the package was actually delivered to the address on the package, they cannot generate a "non delivery" letter. They can only verbally confirm that the package on the label and the package tracking address are different. So USPS cannot help, Napsgear refuses to look into this any further and I'm out the money I spent. Maybe someone from Napsgear would be willing to call and talk verbally to my post man?

I'm sure there will be many members who will come to the defense of Napsgear. Honestly, before this, I would have too. Again, $10,000 dollars I've spent with them to date and no issue until now. Maybe it’s just whomever is distributing or Pharmaqo in the US? I've never had issues with prior overseas or domestic orders from other brands like Dragon or Geneza. But, I know that I'm out that money without recourse.

Maybe, just maybe, someone from Napsgear will take ownership of this and investigate. If it happened to me, then I'm sure that it has or will happen to others. Napsgear has a problem. Until it is made right, I will go elsewhere, and I would encourage you to think twice before you place your order. How much money are you willing to lose?

Hi brother, very sorry for the issue. I've received your pm and will look into this issue on priority.

 

[Mobster]

I stopped about the time I was going thru a divorce. Still going to the gym but I have had little time, particularly emotionally, to make logs and stuff. I’m just now getting to the point that I’m ready to forgive and move forward.

As I mentioned: Also, I'm sure that the parent company Napsgear is likely not responsible directly for this scam. But, whomever they employ to make deliveries is the culpit.

But, with that said, Napsgear is responsible for whom they employ to make these shipments. I have no idea who the shipper actually is so there is no line of recourse there for me. Napsgear, at least so far, has not been helpful. I’ll try to contact the rep you listed and see if they might be able to help. Thank you for your reply.

That's not their business model. They sell 'the brand'. That company ships the item using, as per many companies, a bunch of carriers such as the USPS. Think of it as multi-brand drop shipping. There's a bunch that do this. Naps happens to, via hard work and years working on it, to be the biggest and most well known. It's a similar model many supps companies have - very few produce product in-house. Somne use Amazon or DHL logistics to do the work rather than hold loads of stock etc

Having owned a supps company I'll ask why customers seem to hold the company responsible for mistakes made by couriers like DHL. By way of example I ordered Beet juice via eBay. It was handled by Amazon distribution. The driver left the box on my door step. I don't blame eBay or Amazon Logistics I blame the delivery driver. And even then is he directly employed or contract?

 

[ballin2504]

Jason will get you taken care of man. I really am sorry to hear about the divorce.

 

[Echos]

That's not their business model. They sell 'the brand'. That company ships the item using, as per many companies, a bunch of carriers such as the USPS. Think of it as multi-brand drop shipping. There's a bunch that do this. Naps happens to, via hard work and years working on it, to be the biggest and most well known. It's a similar model many supps companies have - very few produce product in-house. Somne use Amazon or DHL logistics to do the work rather than hold loads of stock etc

Having owned a supps company I'll ask why customers seem to hold the company responsible for mistakes made by couriers like DHL. By way of example I ordered Beet juice via eBay. It was handled by Amazon distribution. The driver left the box on my door step. I don't blame eBay or Amazon Logistics I blame the delivery driver. And even then is he directly employed or contract?

So I hear what you’re saying but I don’t even know who the shipping company is. I had no say in who I prefer….and Naps isn’t telling me who it is. So where do you go from there? Naps is my only contact. That and the name of some guy in Lebanon who I made the payment to and I doubt he knows anything. I’m not saying Naps is directly responsible…..but they can chose whom they allow to be shippers for them. Or give me their information and I can go have a chat with them myself. LOL.
I get it, but as the consumer, where do I go? I’m just out unless Naps is willing to investigate this.
I feel confident now that Jason can take care of this….so I’m gonna sit tight and wait. I’ve always recommended Naps without hesitation before. If we can get this right then I’ll resume my fanboy-hood. LOL.

 

[Noah Wixx]

So I hear what you’re saying but I don’t even know who the shipping company is. I had no say in who I prefer….and Naps isn’t telling me who it is. So where do you go from there? Naps is my only contact. That and the name of some guy in Lebanon who I made the payment to and I doubt he knows anything. I’m not saying Naps is directly responsible…..but they can chose whom they allow to be shippers for them. Or give me their information and I can go have a chat with them myself. LOL.
I get it, but as the consumer, where do I go? I’m just out unless Naps is willing to investigate this.
I feel confident now that Jason can take care of this….so I’m gonna sit tight and wait. I’ve always recommended Naps without hesitation before. If we can get this right then I’ll resume my fanboy-hood. LOL.

Depends on international vs domestic shipping ive ordered international from a different source on here and it changed carriers 3 times, depending on where the package was country wise or if it changed carriers, 4 weeks later arrived at my door step, they gave me a website to track the package, each time i ordered the carriers and countries changed, it can go through alot of different hands in the process, when i ordered domestic it was just usps 2-5 days later arrived at my door one single carrier faster tracking updates etc.