Umbrella labs smashed bottle

[Tpxbuilder]

Just recieved an order from umbrella labs and upon opening the package it was all wet.. looks like during shipping the bottle was smashed, will they replace something like this or am i SOL.

 

[Noah Wixx]

Just recieved an order from umbrella labs and upon opening the package it was all wet.. looks like during shipping the bottle was smashed, will they replace something like this or am i SOL.View attachment 44171

Did u email the company and explain the situation for them and attach this photo showing what happened during shipping?

 

[Tpxbuilder]

Did u email the company and explain the situation for them and attach this photo showing what happened during shipping?

Yes I did.

 

[Noah Wixx]

Yes I did.

They should get back with you in a few days and help out, if not I'm sure @dylangemelli could possibly assist you as well if need be.

 

[stevesmi]

i'm sure they will take care of you if you are a regular customer but you will have to ask them. the people handling these packages are temp workers who just throw them around and slam them. i've had 2 vials break in all my years, it happens once every 50 times so its part of the deal.

 

[RoidRage69]

It all comes down to a business decision. Its faster and more profitable for them to ship in bubble mailers. I cringe when I see this. They need to start shipping in boxes well padded. Its ultimately their fault for poor protection. It save them money though as it doesnt happen often enough for them to change the way they ship.

 

[Eddie Haskell]

Just recieved an order from umbrella labs and upon opening the package it was all wet.. looks like during shipping the bottle was smashed, will they replace something like this or am i SOL.View attachment 44171

@Tpxbuilder it happens during shipping man

but umbrella is the best I got many pack from them no issues

@dylangemelli check this

 

[dylangemelli]

Email [email protected]

In the subject write “dylan gemelli sent me, damaged bottle”

 

[zedhed]

Umbrella are very good I'm sure they'll make it up to you

 

[caligirl85]

this sort of thing happens

 

[Shrine]

umbrella will definitely do what's fair in this situation

 

[Zyglamail]

let us know what happens I have no doubt you'll get it sorted

 

[StevenDarwinMD]

APPROVED - UMBRELLA LABS

 

[Austin316]

I've got little doubt that umbrella will get you taken care of

 

[sambee38]

umbrella is a legit and trusted source, no worries

 

[BookerTNY]

email them and they will take care of you

 

[Arabian]

umbrella is #1, they know what they are doing

 

[Mobster]

Contact Umbrella Labs and ask

 

[Masonic Bodybuilder]

That sucks man. The post workers can be brutal on packages. I am sure Umbrella will look after you.

 

[ballin2504]

I’m sure they will take care of you